Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $18.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Paid Time Off
sick leave
Holiday pay
Tuition Reimbursement
Employee assistance program
Flexible pay
Job Description
Sunrise Senior Living is a distinguished leader in senior care, dedicated to creating an enriching environment that empowers residents to live longer, healthier, and happier lives. The company prides itself on fostering meaningful relationships not only with its residents but also with their families and team members. Recognized repeatedly for its exceptional workplace culture, Sunrise Senior Living was certified as a Great Place to Work by Activated Insights for the eighth time, underscoring its commitment to providing a supportive and engaging work environment. This certification reflects the company’s focus on employee satisfaction, growth opportunities, and overall workplace excellence. The community-driven... Show More
Job Requirements
- High school diploma or equivalent
- Customer service experience
- Proficiency with Microsoft Office and related computer applications
- Ability to handle multiple phone lines and communication methods
- Effective verbal and written communication skills
- Good organizational and record-keeping skills
- Ability to work cooperatively in a team environment
- Commitment to following safety protocols
- Ability to adapt and learn new systems quickly
- Availability to work flexible hours
- Passing a drug test and background checks
- Compliance with health and safety mandates as required by law
Job Qualifications
- High school degree or GED
- Proven customer service experience
- Proficiency in computer skills including Microsoft Office and Sunrise applications
- Ability to learn new software
- Strong organizational and communication skills
- Good judgment, problem solving, and decision-making abilities
- Experience working in a fast-paced environment
- Ability to handle multiple priorities effectively
- Familiarity with occupational health and safety standards
- Experience in administrative and reception duties
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, ensure community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and minimize wait times
- Greet potential career candidates, direct them to apply online, and record information in the Applicant Tracking System
- Answer phone calls promptly with appropriate community greeting and identification
- Take and communicate complete messages accurately
- Provide community overview to callers, determine appropriate forwarding, and notify callers
- Manage appointments for residents and family members
- Send get well and sympathy cards to residents and families as appropriate
- Order flowers and name plates for new residents
- Maintain marketing and move-in packet inventory
- Support sales inquiries and lead tracking
- Keep front desk and Bistro area clean, stocked, and organized
- Ensure music plays throughout the day
- Partner with community team to maintain compliance with health and safety regulations
- Practice safety procedures including PPE, fire extinguishers, SDS, and Lockout Tagout
- Maintain resident and team member rosters and schedules for emergencies
- Respond to emergencies as per policy
- Ensure all guests and residents sign in and out
- Maintain high-risk elopement list with photographs
- Update resident phone lists and registers
- Prepare and process meal tickets and related funds
- Organize and distribute mail and newspapers
- Assist with recruitment data entry and administrative duties
- Monitor and order office supplies
- Track and disburse team member paychecks
- Actively participate in team engagement activities and training
- Maintain compliance with required training and attendance at meetings
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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