Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $19.75
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Flexible Schedule
Employee Discounts
Professional development opportunities
supportive work environment
recognition programs
Job Description
The Jefferson Hotel, situated in the heart of Richmond, Virginia, is a distinguished establishment known for its historical significance and luxury accommodations. As one of Richmond's premier hotels, The Jefferson Hotel has built a reputation for excellence in hospitality, blending timeless elegance with modern amenities to offer guests an unparalleled experience. This landmark hotel is dedicated to providing high-quality services, reflecting its commitment to comfort, sophistication, and personalized guest care. With a location that positions guests close to the rich culture and vibrant community of Richmond, The Jefferson Hotel is an ideal place for visitors seeking a memorable stay in... Show More
Job Requirements
- Must be able to work any day of the week, including weekends and holidays, on shifts between 7:00 AM and 11:00 PM
- must have a valid Virginia driver's license with a clean driving record (0+ points)
- previous concierge, front desk, or luxury hospitality experience is preferred
- must have or be willing to develop expert-level familiarity with Richmond's dining, entertainment, cultural attractions, and transportation
- must be well-groomed, polished, dependable, and service-focused
Job Qualifications
- Excellent verbal communication and interpersonal skills
- highly organized with strong follow-through and attention to detail
- calm, resourceful problem-solver who thrives in a fast-paced environment
- research-oriented, with the ability to investigate and provide thoughtful options for guest needs
- knowledge of the Richmond area or willingness to learn quickly and continuously
- comfortable collaborating with internal departments and external partners
Job Duties
- Greet and welcome all guests with warmth, professionalism, and a high standard of service
- provide accurate, timely, and personalized recommendations for restaurants, events, shopping, transportation, and local experiences
- respond to all guest inquiries and requests within two hours, utilizing strong follow-up and attention to detail
- conduct research to fulfill unique or specific guest requests
- maintain up-to-date knowledge of hotel amenities, facilities, and daily events to ensure clear guest communication
- coordinate and book reservations for dining, spa services, tours, limousines, car rentals, floral deliveries, and more
- build and maintain professional relationships with other concierges in the Richmond area to exchange recommendations and insights
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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