Concierge

Durham, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $20.00

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Life insurance

Disability insurance

Job Description

Waltonwood is a respected provider of high-quality senior living communities known for fostering compassionate and supportive environments where residents feel safe, valued, and at home. As a company, Waltonwood prioritizes exceptional customer service and teamwork, ensuring that all team members collaborate effectively to enhance the lives of residents. The organization operates with a commitment to integrity, respect, and dedication to excellence, maintaining smooth day-to-day operations that promote residents' well-being and satisfaction. Waltonwood communities are renowned for their warm and engaging atmospheres where residents experience comfort, care, and social connection.

The Concierge role at Waltonwood is an integral part of the A... Show More

Job Requirements

Proficiency with Microsoft Office and other computer applications
knowledge of multiple phone line operations and proper phone etiquette
a minimum of 6 months of customer service and clerical experience preferred
high school diploma or GED preferred
strong communication and organization skills

Job Qualifications

High school diploma or GED preferred
a minimum of 6 months of customer service and clerical experience preferred
proficiency with Microsoft Office and other computer applications
knowledge of multiple phone line operations and proper phone etiquette
strong communication and organization skills
ability to understand and convey information clearly and accurately
empathetic and compassionate nature

Job Duties

Greet residents, visitors, and staff in a welcoming, professional manner
answer internal and external telephone calls promptly and professionally
gather information, answer questions or requests, and/or channel to the appropriate destination
properly understand and apply safety, security, and emergency procedures to ensure the well-being of both residents and staff
monitor and direct those who enter and exit the building and follow check in and out procedures
become familiar with all residents of the community and communicate positively with them daily
update resident roster daily, collect daily resident charges such as meal tickets and general store charges, and respond to questions and concerns
provide administrative and clerical support to department heads, business office manager, and executive director as directed
keep front desk organized, neat, and clean and provide light housekeeping duties
assist with all other duties as assigned by the business office manager

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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