Concierge

Lowell, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.80 - $19.80

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement savings plan

Employee assistance program

Paid Time Off

Tuition Reimbursement

myFlexPay

Job Description

Sunrise Senior Living is a leading provider of senior living communities across the United States, committed to enriching the lives of older adults by offering a caring and supportive environment. Recognized multiple times as a Great Place to Work, Sunrise fosters a culture of respect, service, and excellence. The company's mission revolves around empowering residents to live longer, healthier, and happier lives while building meaningful relationships with both the residents and team members. Known for its dedication to quality care, safety, and community engagement, Sunrise Senior Living combines a warm, welcoming atmosphere with professional opportunities for personal and career growth... Show More

Job Requirements

High school degree or GED
proven customer service experience
proficiency in computer skills including Microsoft Office and Sunrise applications
ability to learn new applications
effective written and verbal communication skills
good organizational and time management skills
accurate record keeping
sound judgment and decision-making
ability to handle multiple priorities
as applicable, must sign Driver job description and understand safety duties for operating Sunrise vehicles

Job Qualifications

High school degree or GED
proven customer service experience and skills
proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
ability to learn new software applications
strong written and verbal communication skills
good organizational, time management, and follow-through abilities
accurate record keeping skills
sound judgment, problem solving, and decision-making skills
ability to handle multiple priorities effectively

Job Duties

Oversee the community entry area for visitors, guests, and residents
extend a warm welcome and greeting
offer and provide beverages to visitors and guests
ensure community safety protocols are in place
contact the Director of Sales (DOS), Executive Director (ED), or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
greet potential candidates interested in career opportunities and assist in the recruitment process by directing them to online applications or capturing their information in the Applicant Tracking System (ATS)
answer incoming telephone and resident calls promptly with the appropriate greeting and identification
take comprehensive messages and communicate them to recipients
provide community overviews to callers and direct calls appropriately
manage appointments for residents and family members
send get well and sympathy cards
order flowers and nameplates for new residents prior to move-in
maintain marketing and move-in packet inventory
assist with initial inquiry calls and customer relationship management lead tracking
maintain cleanliness and stock in the front desk and bistro areas
ensure safety compliance and handle emergency responses
maintain resident and team member rosters and schedules
update logs and registers
prepare and process meal tickets and money in line with business procedures
distribute mail and newspapers
organize daily menu postings
monitor office supplies
track and disperse paychecks
participate in team engagement and training initiatives
attend regular meetings
perform other assigned duties as needed

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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