Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $32.00 - $33.65
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Retirement Plan
Paid Time Off
holiday time off
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter Benefits
Employee assistance program
flexible spending accounts
Paid parental leave
Personal Leave
Job Description
Rapport is a specialized division of FLIK Hospitality Group, a renowned name within the hospitality sector affiliated with Compass Group USA, a global leader in food and support services. FLIK Hospitality Group has built its reputation on providing exceptional catering and conference center management services, primarily focusing on enhancing guest and employee experiences in various business settings. Rapport sets itself apart as a dedicated division that is not involved in temporary contract staffing but rather emphasizes long-term career development and opportunities for its employees, referred to as ambassadors. This unique approach fosters a supportive environment where ambassadors can thrive professionally... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in client service or reception role
- proficiency with MS Office applications
- ability to stand and walk for long durations
- strong communication and interpersonal skills
- ability to handle multiple tasks simultaneously
- willingness to work flexible hours if needed
Job Qualifications
- Experience in a client service or reception position
- computer skills including MS Office products such as Word, Excel, PowerPoint, and Outlook
- ability to stand or walk for extended periods of time
- some college education is preferred
Job Duties
- Welcomes and acknowledges all guests
- anticipates and addresses guests' needs
- thanks guests with genuine appreciation
- assists guests in all guest service matters including concierge requests
- monitors and processes visitor and registration requests utilizing a centralized email inbox
- escorts all high touch clients to their meeting destinations
- promotes team work and quality service through daily communications and coordination with other departments
- develops and maintains positive working relationships with others and supports team to reach common goals
- ensures front desk work area is kept clean and in an orderly state at all times
- provides a professional and efficient arrival and departure experience for guests while creating a memorable visit
- acts as first point of contact for all activities and emergencies in the lobby, remaining alert at all times, serves as point person taking ownership of challenges that may arise within the lobby operation, resolving them or following escalation procedures as required
- performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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