Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Potential bonuses
Training and Development
Job Description
The Cooper Hotel, located in the picturesque waterfront area of Charleston, South Carolina, is renowned for offering guests an authentic blend of Southern charm and luxurious hospitality. This beautifully designed hotel captures the essence of Charleston’s historic and coastal allure, providing a refined and intimate experience for travelers seeking bespoke accommodations and personalized service. The Cooper Hotel stands out as a premier destination in Charleston’s vibrant hospitality scene, offering guests a warm, welcoming environment that reflects the city’s rich culture, traditions, and natural beauty.
Joining The Cooper Hotel as a Concierge means becoming the embodiment of genuine Southern hospitality wh... Show More
Joining The Cooper Hotel as a Concierge means becoming the embodiment of genuine Southern hospitality wh... Show More
Job Requirements
- Must be able to lift equipment supplies etc of at least 30 pounds
- Must be able to resolve problems handle conflict and make effective decisions under pressure
- The role may require extended periods of time on your feet especially during peak hotel hours or events
- Good hearing is necessary for effective communication with colleagues guests and stakeholders
- Available to work varied shifts including nights weekends and holidays
Job Qualifications
- Proven experience in a luxury hotel environment ideally in a similar concierge or guest relations role
- Excellent interpersonal and communication skills in English knowledge of additional languages is a plus
- Strong organizational skills multitasking abilities and attention to detail
- Maintains a professional upbeat and enthusiastic disposition during interactions with guests
- In-depth knowledge of local and regional attractions events and services
- Familiarity with hospitality software systems
- Professional appearance and demeanor with a strong customer-focused attitude
- Passion or involvement in hospitality or concierge associations preferred
- Passion for delivering memorable guest experiences with creativity and enthusiasm
- Discretion and diplomacy in handling sensitive guest information and requests
Job Duties
- Extend a warm Southern welcome to guests offering gracious attentive and personalized service at all times
- Provide professional and timely communication with guests via face-to-face interactions as well as through email text and phone
- Serve as a knowledgeable ambassador for Charleston offering expert recommendations on historic sites art galleries plantation tours culinary hotspots festivals and hidden gems
- Take a proactive approach to getting to know guests by visiting events and areas of the hotel and introducing yourself
- Coordinate guest requests including dining transportation spa treatments golf tee times yachting excursions and bespoke local excursions
- Understand who our top partners are within the city and maintain strong partnerships with those restaurants tour providers and event organizers
- Assist with special occasions such as anniversaries proposals and VIP celebrations ensuring every detail exceeds expectations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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