Concierge

Brockton, MA, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

Flexible Schedule

Job Description

The hiring establishment is a senior living community that caters to various levels of care, including Skilled Nursing Facility (SNF), Enhanced Living (EL), and Independent Living (IL). This type of establishment is dedicated to providing comprehensive and compassionate services aimed at improving the quality of life for its residents. Their mission is focused on offering a safe, supportive, and engaging environment where residents can enjoy dignity, comfort, and personalized care. This senior living community prides itself on its commitment to excellence, safety, and strong community relationships, which are essential in delivering top-notch care to seniors and their families.

The r... Show More

Job Requirements

High school diploma or equivalent
Ability to handle multiple phone lines and operate two-way radios
Experience with Microsoft Outlook and E-Clinical systems
Strong communication skills
Ability to manage emergency situations calmly and efficiently
Good organizational skills
Experience in a senior living or healthcare environment preferred

Job Qualifications

High school diploma or equivalent
Previous experience in a front desk or receptionist role preferred
Strong communication and interpersonal skills
Ability to operate multi-line phone systems and two-way radios
Proficiency in basic computer applications including Microsoft Outlook and E-Clinical systems
Knowledge of emergency response procedures
Ability to multitask and prioritize effectively
Excellent organizational skills
Customer service orientation with a compassionate approach

Job Duties

Greet residents and guests
Answers all incoming calls to the front desk and relays the calls to the appropriate party courteously and efficiently
Uses alarm panel to respond to residents assists/smoke alarms in emergency situations and communicates the situations to administration also communicates any unusual events, missing items, or alleged thefts
Coordinates all emergency response efforts, including directing emergency vehicles to the SNF and EL, as well as the IL
Provide Resident Information Forms, DNR information (from binders) and E-Clinical information (from computer) to paramedics and medical transport companies, as well as internal medical and emergency responders
Uses two way radio to communicate with various nursing, maintenance and administration staff
Uses computer for E-Clinical information and various administration duties received by residents and other staff
Log keys in and out
Account for residents using the daily census and flipper sheets
Handle maintenance and housekeeping requests
Log in packages and notify residents
Update the daily resident census
Keep front desk area clean and organized
Apply postage and transmit fax messages for staff and residents
Assist residents with proper procedure for sending out dry cleaning
Anticipates and meets the needs of the residents
Schedule resident IT appointments & submit monthly log to ED
Reserve conference rooms using Microsoft Outlook and perform other clerical duties as assigned

Job Qualifications

Experience

No experience required

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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