Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $19.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
The Setai is a renowned luxury oceanfront hotel located in the heart of South Beach, Miami. This prestigious establishment is celebrated for its unique fusion of serene Asian-inspired design and the vibrant Art Deco culture of South Beach. Known for its elegance and simplicity, The Setai provides an intimate, private retreat for discerning travelers seeking both relaxation and access to the lively South Beach scene. The hotel is a sanctuary that balances the energy of the surrounding nightlife, cultural attractions, and the natural beauty of the beach and sun, all while maintaining an atmosphere of tranquility and refined luxury. With... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a luxury hotel or similar hospitality role
- Strong familiarity with local dining, entertainment, and cultural scenes
- Excellent customer service skills
- Proficiency in computer applications related to office and guest management
- Ability to work under pressure and multitask
- Willingness to work flexible schedules including weekends and holidays
- Ability to speak multiple languages is a plus
Job Qualifications
- Knowledge of hospitality principles and procedures
- Strong knowledge of hotel facilities and local attractions
- Experience working with high profile guests
- Ability to handle situations and confidential information discreetly
- Proficiency with Microsoft Office software including Excel, Word, and Outlook
- Ability to analyze data and prepare reports
- Willingness to work flexible hours
- Outstanding interpersonal and communication skills both written and oral
- Excellent time management and organizational skills
- Fluency in two or more languages preferred
Job Duties
- Exemplifies our commitment to The Setai’s mission of total guest satisfaction
- Maintains positive guest relations at all times
- Anticipates guests’ needs and responds promptly
- Works in conjunction with all Front Office staff to deliver consistently sought after guest experiences
- Greets all guests cordially using their name when possible
- Responds to guests’ requests for information concerning dining, shows, tours, spas, sporting events, entertainment, shopping, transportation, and other areas
- Maintains familiarity with all local amenities and advises guests accordingly
- Establishes and maintains contacts with local businesses to assist guests efficiently
- Makes reservations and confirms bookings
- Arranges transportation
- Coordinates with proper departments to meet guests’ needs
- Provides both local and international newspapers
- Arranges for bicycles as requested
- Handles all guest shipments
- Reviews guest logs and remains aware of VIPs in-house
- Resolves guest concerns proactively
- Ensures the concierge area is clean and tidy
- Reports any maintenance issues promptly
- Ensures billing accuracy
- Completes shift checklist
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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