Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
401k plan
Daily Pay
Family benefits
wellness programs
flexible spending accounts
Tuition Assistance
Military leave
Employee assistance program
Life insurance
Disability insurance
accident insurance
critical illness insurance
hospital insurance
Pet insurance
Team member discounts
Advancement opportunities
Community Involvement Programs
Job Description
As a Concierge at Westgate Lakes Resort & Spa, you will play a vital role in ensuring guests have an exceptional experience from the moment they arrive until their departure. Your responsibilities will include handling guest inquiries, concerns, and special requests promptly and efficiently, ensuring every guest feels welcomed and well cared for. You will be the primary liaison between guests and various departments such as bell services, front desk, housekeeping, and management, coordinating activities to meet guest needs seamlessly. This role demands excellent multitasking and organizational skills as you will assign work orders to bell staff for luggage deliveries,... Show More
Job Requirements
- high school diploma or equivalent
- must be able to stand for an extended period of time as 90-100% of the shift is standing
- strong communication skills verbal and written for guest interactions and team coordination
- multitasking and organizational abilities to assign bell staff efficiently while handling guest requests
- problem-solving skills to address guest concerns or logistical challenges
- required to pass a background check and drug test
- valid Florida driving license able to drive golf carts and up to 15-passenger vans following safety guidelines
- non-smoker as Westgate Resorts is a smoke and tobacco-free workplace except where prohibited by law
Job Qualifications
- must be able to stand for an extended period of time as 90-100% of the shift is standing
- strong communication skills verbal and written for guest interactions and team coordination
- multitasking and organizational abilities to assign bell staff efficiently while handling guest requests
- problem-solving skills to address guest concerns or logistical challenges
- required to pass a background check, drug test, and prove eligibility to work in the United States
- valid Florida driving license able to drive a golf cart vehicle, up to 15-passenger van following safety guidelines
- Westgate Resorts is a smoke and tobacco-free workplace except where prohibited by law
Job Duties
- handle guest inquiries, concerns, and requests efficiently
- assign work orders to bell services for luggage deliveries, pickups, and room changes
- ensure timely response to guest requests such as luggage assistance or package deliveries
- monitor bell staff locations and availability to optimize workflow
- communicate clearly with the team via radio, phone, or internal systems
- maintain an organized log of bell staff assignments and tasks
- coordinate with front desk and housekeeping for early check-ins, early check outs, room changes, and VIP arrivals
- oversee luggage storage and retrieval procedures ensuring security and proper tagging
- manage transportation requests including taxi or shuttle services
- ensure VIP guests receive priority service and personalized attention
- work closely with management to fulfill guest preferences and loyalty program benefits
- act as a liaison between guests, bell staff, front desk, and other departments
- provide clear instructions to bell staff to maintain efficiency
- report maintenance issues, lost and found items, or security concerns
- support a smooth workflow during peak check-in/check-out periods
- demonstrate complete understanding of Westgate's policies and procedures and service fundamentals and have full knowledge of the resort's amenities and local events
- offer recommendations and arrange reservations for restaurants, attractions, transportation, and events
- offer consistently professional, friendly, warm and engaging service
- ensure guests are greeted appropriately upon arrival in a warm manner
- assist with special guest requests such as flowers, gifts, and special amenities
- ensure working area is cleaned and organized
- give clear and concise directions to guests
- be able to make informed communications to guests about the resort facilities and surrounding area
- act as a lobby ambassador to ensure guest satisfaction during check-in and check-out time
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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