Concierge

West Jordan, UT, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $18.80

Work Schedule

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Retirement Savings Plans

Employee assistance program

Paid Time Off

Sick Time

Holiday pay

Tuition Reimbursement

Flexible pay option

Job Description

Sunrise Senior Living is a distinguished leader in the senior living industry, dedicated to enhancing the lives of older adults by fostering environments where they can live longer, healthier, and happier lives. Recognized repeatedly as a Great Place to Work by Activated Insights, Sunrise is celebrated for its exceptional workplace culture that values meaningful relationships between residents, families, and team members. The company prides itself on empowering its employees to serve with joy and find deep fulfillment in their roles, emphasizing a shared commitment to community and care. With its extensive experience in senior care, Sunrise Senior Living offers a... Show More

Job Requirements

High school degree or GED
Proven customer service experience
Proficiency in computer skills including Microsoft Office and Sunrise applications
Ability to prioritize and handle multiple tasks
Strong verbal and written communication skills
Good organizational and time management skills
Compliance with safety procedures and policies
Willingness to participate in required training and certification
Ability to work assigned shifts including evenings and weekends
Completion and passing of drug test
Meeting any Covid-19 and influenza vaccination requirements as mandated by law.

Job Qualifications

High school degree or GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
Ability to handle multiple priorities
Possess written and verbal skills for effective communication
Demonstrate good organizational, time management, and follow through skills
Possess accurate record keeping skills
Demonstrate good judgment, problem solving, and decision making skills
As applicable, team members who drive a Sunrise vehicle must sign the Driver job description and understand essential duties for safety and compliance.

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
Take complete messages with pertinent information and communicate messages to the intended recipient
Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
Manage appointments for residents and family members such as hairdresser or transportation
Send get well cards to residents in the hospital
Order Memory Flower for any residents that have passed away
Send sympathy cards to families and responsible parties as needed
Order flowers and name plates for new residents prior to move in
Order guest meals for resident and family for day of move in
Create and maintain marketing and move-in packet inventory as needed
Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
Assist the Director of Sales with Customer Relationship Management lead tracking database entry
Keep desk and entry area neat and organized
Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
Maintain and clean the popcorn machine daily
Keep music playing throughout the day
Ensure that another team member covers the front desk when stepping away
Partner with community team to ensure compliance with health and safety regulations and promote Risk Management programs
Practice safety procedures including PPE, fire extinguishers, SDS, and Lockout Tagout procedures
Maintain emergency rosters and champion Safe Leaving Program and procedures
Respond to emergencies as indicated in policies and procedures
Ensure guests and residents sign in and out appropriately
Maintain high-risk elopement list with photographs
Update resident phone list and roster daily, move-in and move-out register, and guest sign-in logs
Prepare meal tickets for team members and family members
Collect and process meal ticket money
Organize and distribute mail
Collect and distribute community newspapers
Post and display daily menu
Maintain resident forms for miscellaneous credits
Assist with recruitment process with data entry and administrative duties
Monitor and order office supplies
Track and disperse team member paychecks
Participate as an active team member working toward goals
Demonstrate team member credo in daily interactions
Commit to serving residents and guests through Principles of Service
Contribute to engagement programs and attend regular meetings
Maintain compliance with required training and perform other assigned duties.

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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