Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.00
Work Schedule
Standard Hours
Benefits
Group medical
Dental
Vision
Life insurance
Disability insurance
flexible benefit plan
Employee assistance program
Paid Time Off
401(k) with Company Match
Complimentary Meals
complimentary room nights
Job Description
Pier Sixty-Six Resort, located in Fort Lauderdale, South Florida, stands as a pinnacle of luxury and hospitality in the region. This renowned resort encompasses a vast 32-acre waterfront haven that offers guests a unique blend of classic elegance and modern sophistication. As a beacon of hospitality, the resort features 325 guest rooms, suites, and villas, alongside an exclusive collection of 91 Private Resort Residences, creating a variety of accommodations tailored to meet the needs of discerning travelers. The property is also home to 12 distinct restaurants and lounges, a luxurious spa, specially curated pool offerings, and a vibrant waterfront promenade... Show More
Job Requirements
- High school diploma or equivalent
- previous luxury hotel experience
- proficiency in hotel management software
- strong customer service and communication skills
- ability to work independently and prioritize tasks
- attention to detail
- ability to handle multiple tasks
- flexibility to provide coverage during emergencies and meal periods
Job Qualifications
- Les Clefs d'Or is preferred
- must have previous luxury hotel experience
- high school diploma or equivalent
- additional education in hospitality management or related field is a plus
- proven experience in a similar role, preferably in a hotel or hospitality environment
- strong proficiency in using hotel management software and computer systems
- excellent customer service and communication skills
- ability to work independently with minimal supervision and prioritize tasks effectively
- attention to detail and accuracy in financial and administrative tasks
Job Duties
- Respond promptly and accurately to all customer inquiries regarding hotel services, hours of operation, key personnel, in-house events, and directions
- make recommendations based on local knowledge and hotel practices to ensure a positive guest experience
- efficiently process and manage packages, faxes, messages, and mail, handle storage and retrieval of packages, dry cleaning, and flowers, coordinate with valet staff to retrieve guest vehicles
- ensure collateral and information related to vendors, restaurants, museums, attractions, maps, and other local points of interest are up-to-date and accurate
- stay informed about local activities such as theatre, sports, concerts, shows, special exhibits, sightseeing and develop strong relationships with local vendors to offer guests information, transportation, ticketing, and reservations
- use various software programs to accurately input and track special arrangements such as Engineering and Housekeeping requests
- maintain the cleanliness and tidiness of the lobby and other common areas
- undertake other tasks or projects as assigned by the Management team
- provide coverage for other roles during meal periods and in case of emergency
- build and establish a strong and professional rapport with guests and residents, maintaining an excellent customer relationship
- assist with guest experience responsibilities and duties in the absence of a team member or due to heavy volume
- assist with other tasks as required and where necessary to ensure optimum service to guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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