Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Job Description
Optalis Shelby is a respected healthcare provider committed to delivering exceptional patient care and customer service. Specializing in rehabilitation and therapeutic services, Optalis Shelby offers a supportive and compassionate environment where patients and their families receive personalized attention. As part of a growing network of healthcare facilities, Optalis Shelby emphasizes a culture of teamwork, continuous improvement, and dedication to client satisfaction. The organization's focus on quality care is reinforced by their robust customer service programs and utilization of innovative tools such as satisfaction surveys, quality rounds, and feedback mechanisms designed to enhance the overall patient experience.
The Part Time Conci... Show More
The Part Time Conci... Show More
Job Requirements
- High school diploma or equivalent
- At least two years health-care related experience
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong problem-solving skills
- Ability to prioritize tasks and to delegate them when appropriate
- Ability to function well in a high-paced and at times stressful environment
Job Qualifications
- High school diploma or equivalent
- At least two years health-care related experience
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong problem-solving skills
- Ability to prioritize tasks and to delegate them when appropriate
- Ability to function well in a high-paced and at times stressful environment
Job Duties
- Manage Optalis customer service systems including 1st impressions checklist, room readiness tool, 3-day satisfaction survey, discharge satisfaction survey, Google reviews, testimonials and the quality rounds program
- Greet new admissions
- Orient new patients and families to the center
- Identify and resolve any concerns
- Ensure room readiness to new admissions
- Ensure tour readiness daily
- Call family of new admits if not present, to set up necessary meetings, discuss expectations etc
- Visit every short-term patient at least weekly to ensure needs are met
- Call discharged patients/families to ask about patient’s stay, home care, continuation of care etc
- Assist with call-light response
- Promote teamwork by greeting co-workers, communicating patients’ needs and showing appreciation for excellent customer service
- Attend meetings as necessary
- Give routine reports to Administrator
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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