Concierge

Boston, MA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Type:

Hourly

Rate:

Range $26.00 - $28.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

fitness center access

Job Description

Encore Boston Harbor is a premier gaming and hospitality destination located in Everett, Massachusetts, offering a luxurious experience along the scenic Mystic River and Boston Harbor. The property features an expansive 210,000 square feet of gaming space that includes over 3,000 slot machines and 240 table games, making it a top choice for gaming enthusiasts in the area. Beyond gaming, the resort boasts 671 spacious and elegantly furnished hotel rooms, a full-service spa, salon, and fitness center designed to provide guests with relaxation and rejuvenation. It also offers a variety of specialty retail shops, 15 distinctive dining and lounge venues,... Show More

Job Requirements

21 years of age or above
at least 2-3 years as a hotel concierge
high school degree or equivalent required
requires general computer skills
basic knowledge of microsoft office required
must possess outstanding organizational, interpersonal, and administrative skills
excellent attention to detail
knowledge of union and non-union working environments preferred
membership in les clefs d’or and the greater boston concierge association preferred
ability to read, analyze, and interpret documents
fluency in english
ability to write detailed instructions and correspondence
ability to present information effectively in one-on-one and group situations
ability to compute basic mathematical calculations
ability to define problems and draw valid conclusions
physical ability to lift or maneuver at least 30 pounds
ability to stand, walk, sit, climb or balance, stoop, stretch, bend, kneel, crouch, or crawl
ability to work varying schedules
reliable, consistent, and punctual attendance required

Job Qualifications

high school degree or equivalent
bachelor’s degree in a related field or equivalent experience preferred
at least 2-3 years as a hotel concierge
requires general computer skills
basic knowledge of microsoft office required
experience with planning and project management
outstanding organizational, interpersonal, and administrative skills
excellent attention to detail
knowledge of union as well as non-union working environments preferred
membership in les clefs d’or and the greater boston concierge association (gbca) preferred
ability to read, analyze, and interpret documents such as policy and procedure manuals
ability to respond to common inquiries from other employees or guests
fluency in english
ability to write detailed instructions and correspondence
ability to effectively present information in one-on-one and group situations
second language a plus
ability to compute basic mathematical calculations
ability to decipher various reports and create and maintain reports upon request
ability to define problems, collect data, establish facts, and draw valid conclusions

Job Duties

ensure all encore boston harbor core values and property and department standards are implemented and applied
participate in the execution of short and long-term departmental goals, objectives, policies, and operating procedures
monitor and evaluate operational effectiveness and effect changes required for improvement
identify key drivers of success
actively contribute to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures
verify that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department
deliver and maintain a maximum level of service
contribute to company-wide communication and best practices
keep informed of all new developments within the department
balance multiple priorities simultaneously and meet deadlines, often in stressful and high-pressure situations
resolve guest issues according to established policies and procedures
exhibit exceptional, detailed knowledge about local shopping, entertainment, dining and business venues, as well as special local events
maintain vendor relationships with a focus on quality, consistency, and cost
utilize in-depth knowledge of all services and attractions at encore boston harbor and the greater boston area to create unique and outstanding guest experiences
work with safety as a priority and follow department and company safety standards
maintain relevant knowledge of industry through continuing education and training
provide guest assistance with florists, couriers, mail services, tours, tickets, reservations, etc
collect and provide comprehensive information and coordinate guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest
handle reservations and obtain/issue tickets where applicable
understand and anticipate customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
perform any other job-related duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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