Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.25 - $18.25
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Employee Recognition Program
Job Description
Century Park Associates is a reputable company specializing in senior living services, dedicated to providing a high-quality lifestyle for its residents along with a supportive and rewarding work environment for its associates. The organization is rooted in values that prioritize people first, fostering an atmosphere of trust, ethical leadership, and personal integrity. This creates a community where respect, excellence, and outstanding service are foundational elements of the daily experience. Century Park Associates is committed to supporting its residents' continued growth, learning, and contributions, delivering care that goes beyond basic needs. The team is known for exceeding expectations, providing not only... Show More
Job Requirements
- Must have high school diploma or equivalent
- must be proficient with Microsoft Office (Word and Excel)
- must demonstrate proficiency with office machines such as fax, copier/scanner
- must enjoy serving seniors
- must demonstrate excellent customer service and hospitality
- must have good telephone etiquette
- must demonstrate trustworthiness and dependability
- must work efficiently and effectively with little to no supervision
- must demonstrate effective communication skills
- must work efficiently with frequent interruptions
- must be able to multitask
- must be able to meet deadlines
- must be cheerful and positive
- must be responsive to resident requests
- must display integrity and professionalism by adhering to Century Park's Code of Ethics and completing all required compliance training
Job Qualifications
- Must have high school diploma or equivalent
- must be proficient with Microsoft Office (Word and Excel)
- must demonstrate proficiency with office machines (i.e., fax, copier/scanner)
- must have excellent customer service skills
- must have good telephone etiquette
- must be dependable and trustworthy
- must be able to multitask and work efficiently with frequent interruptions
- must have effective communication skills
- must be able to work rotating holidays
- must be cheerful and positive
- must demonstrate professionalism and integrity
Job Duties
- Demonstrates excellent customer service including telephone etiquette skills
- serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- creates and maintains a positive atmosphere of warmth and hospitality
- interacts with all individuals professionally and courteously
- directs concerns from individuals to appropriate manager
- screens visitors entering the community
- assists with keeping front lobby and workrooms neat, clean and presentable
- closely observes lobby activity and reports unauthorized visitors or concerns
- keeps front lobby entrance flowing and welcoming
- keeps bell cart clean and polishes weekly
- provides accurate, reliable clerical support i.e., typing, filing, photocopies, fax, data entry
- receives, sorts and distributes mail
- delivers packages to appropriate person/department following community policy
- makes accurate, timely entries into Events Log
- maintains lists i.e., resident directory, door check sheets, associate phone list, call in sheets
- enters resident maintenance requests in TELs system
- maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- oversees resident check in system i.e., educates new residents, invites participation, maintains weekly list for security
- regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- communicates with sales team and back up sales team so inquiry calls are handled timely
- assists with Electronic Health Record (EHR) system as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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