Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Professional Development
Employee assistance program
Job Description
City Winery is a distinctive and innovative establishment that merges the best aspects of a fully functioning winery, live music venue, and fine dining experience into a single, unforgettable destination. Founded in 2008 by music industry veteran Michael Dorf, City Winery has successfully crafted a unique combination of culinary excellence, cultural enrichment, and live entertainment that captivates a sophisticated clientele passionate about wine, music, and food. As a dynamic workplace and cultural hub, City Winery delivers more than just products and services; it offers immersive experiences that bring the charm and atmosphere of wine country to the heart of major... Show More
Job Requirements
- Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data
- minimum 1-year prior experience in a concierge, box office, or customer service role in a hospitality setting preferred and/or equivalent relevant experience
- ability to work a flexible schedule including days, nights, weekends, and holidays
- ability to work both independently and in a team environment
- proficient typing and computer skills
- exceptional hospitality and guest service skills
- polished presentation
- aptitude in resolving issues with a customer-focused orientation
- effective communication skills both written and verbal
- must be able to sit for extended periods of time, stand and walk regularly, occasionally lifting and carrying up to 50 pounds when needed
Job Qualifications
- Minimum 1-year prior experience in a concierge, box office, or customer service role in a hospitality setting preferred and/or equivalent relevant experience
- exceptional hospitality and guest service skills
- polished presentation
- proficient typing and computer skills
- aptitude in resolving issues with a customer-focused orientation
- effective communication skills both written and verbal
- ability to work both independently and in a team environment
- ability to work a flexible schedule including days, nights, weekends, and holidays
- must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data
- must be able to sit for extended periods of time, stand and walk regularly, occasionally lifting and carrying up to 50 pounds when needed
Job Duties
- Actively participate in daily box office operations and administrative tasks associated with guest relations
- assist in coordination of box office tasks including placement of ushers and box office staff
- presence during seating on the floor to help address issues as needed
- handle email, phone and in-person responses for accuracy, completion, and approved hospitality format
- greet all guests and answer phones in a warm and professional manner, offering them a welcoming environment where their needs are anticipated
- handle in-person ticket sales during box office hours
- troubleshoot and support guest purchases and transactions
- serve as the point of reference for guests who need assistance or information
- assist Box Office Manager in completing the walk-up ticket sales and waitlist sales reports
- notify ticket holders of changes and/or cancellations
- support Vinofile spendings and points reconciliation
- support inventory of City Winery merchandise/ retail
- create "show doc" excel files for all newly booked shows and events
- add guests to comp list that are submitted to concierge
- maintain a neat and tidy Box Office
- approve ticket returns or refunds as applicable
- handle comp lists to ensure seat availability for all with room for wait list guests and walk ups
- note special needs guests/VIP's or other special arrangements in "show docs"
- close out and reconcile daytime box office transactions at close of shift
- all other reasonably assigned duties, tasks, projects, implementations, as per business need
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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