Concierge

Fort Worth, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $20.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Equity in the company's values

Job Description

Castle Group is a renowned hospitality company that prides itself on delivering exemplary service and fostering welcoming residential communities. Known for its commitment to exceptional customer care, Castle Group operates numerous upscale residential properties where quality service and resident satisfaction are paramount. The company embodies values of professionalism, hospitality excellence, and a dedication to making every resident feel valued and well-served. Offering dynamic and client-focused environments, Castle Group ensures employees are supported and empowered to provide outstanding services that enhance residents' everyday experiences.

The Concierge role at Castle Group is a pivotal position within their residential community services te... Show More

Job Requirements

High school diploma or equivalency required
prior hospitality experience preferred
ability to communicate effectively both verbally and in writing
strong customer service and conflict resolution skills
proficiency in Microsoft Office Suite
excellent organizational and multitasking abilities
ability to maintain professionalism and confidentiality
ability to work under pressure and make sound judgments in emergencies
physical capability to lift 30 pounds
ability to stand for long periods, walk, climb stairs, and navigate property
ability to hear and respond appropriately to verbal requests
ability to perform repetitive hand and wrist motions
ability to stoop and bend

Job Qualifications

High school diploma or equivalency
college level courses in business and hospitality preferred
1+ years of hospitality experience preferred
effective written and verbal communication skills
excellent customer service and conflict resolution abilities
professional and knowledgeable demeanor
intermediate computer skills including Microsoft Office Suite
strong organizational skills and attention to detail
ability to prioritize tasks
ability to act with integrity, professionalism, and confidentiality
multiple language fluency desirable but not necessary

Job Duties

Greet residents and guests upon entry
respond to requests and questions promptly
make reservations and provide recommendations for local restaurants, bars, and clubs
document issues or transactions as needed
develop understanding of Association policies and escalation procedures
maintain knowledge of surrounding areas and attractions
answer phones promptly while utilizing support resources as necessary
keep activity logs, incident reports, and records for Property Manager’s review
escalate concerns to Property Manager for immediate resolution
monitor Emergency Response System and respond efficiently
control Electronic Security Control Systems if applicable
ensure all safety procedures are followed
log and track packages until delivery or pick-up
perform other assigned duties

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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