Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability insurance
long-term disability insurance
401(k) retirement savings plan
Paid Time Off
Job Description
Invited is a renowned and dynamic company in the hospitality and service industry, with a rich history dating back to 1957. It stands as the largest owner and operator of private clubs nationwide, managing over 130 country clubs, city clubs, and athletic clubs. Invited is committed to enriching the lives of its more than 17,000 employees, members, and guests through exceptional service and memorable experiences. The clubs under the Invited umbrella boast first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and comprehensive fitness centers, all designed to offer an unparalleled level of comfort... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
- Service-oriented mindset
- Friendly and personable
- Professional phone demeanor
- Positive and collaborative attitude
- Ability to stand, walk, and perform physical activities for extended periods
- Ability to work in varying temperatures and environments including exposure to dust, fumes, or gases
- Ability to climb ladders, squat, kneel, reach, grasp, twist, bend, and fold or unfold as required
- Effective communication skills with sufficient visual acuity, including talking and hearing
- Attendance availability on weekends and holidays
- Willingness to work additional hours to meet deadlines
Job Qualifications
- High school diploma or equivalent
- Minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
- Service-oriented mindset with the ability to make every member and guest feel valued
- Friendly and personable with a positive, can-do attitude
- Professional and welcoming phone demeanor
- Positive attitude with a collaborative team spirit
- Strong communication skills across verbal, written, phone, text, and social media channels
- Proven ability to work well under pressure and manage multiple tasks simultaneously
- Strong organizational skills with keen attention to detail
- Exceptional listening skills with the ability to understand and respond to member and guest needs
- Proficient in Microsoft Office applications including Word, Outlook, and Excel
- Effective multitasker with strong time management and prioritization skills
Job Duties
- Provide a warm welcome and fond farewell to members and guests, ensuring a positive first and ongoing impression
- Greet every call with a warm and friendly tone, providing prompt assistance, answering questions, and ensuring a thorough resolution of each inquiry
- Deliver exceptional business and concierge services to members and guests, guiding them to destinations within the club and creating memorable experiences through magic moments
- Inform members and guests about club services, amenities, upcoming events, and room locations both in person and over the phone
- Assist with member communications, including social media efforts, newsletters, and event announcements
- Make outbound calls to new and at-risk members to ensure engagement and retention
- Support member experience initiatives by promoting club offerings and assisting with key projects
- Manage reservations for club programs, dining, and services, ensuring all interactions align with club standards
- Conduct proactive phone calls to confirm member reservations for dining and events
- Oversee the reservation process for the club’s dining facilities, ensuring accurate booking details and timely confirmations
- Actively promote upcoming events and assist in event registration and follow-ups to encourage participation
- Contribute to member experience initiatives, including updates to the website calendar and managing the message-on-hold system
- Ensure all member interactions and outreach efforts are properly documented in the M360 system to maintain accurate and comprehensive records
- Create and update events and relevant information on the MemberFirst platform, ensuring accessibility and accuracy
- Prepare and print personalized welcome tents, birthday, and anniversary cards to ensure members feel recognized and valued during their club visits
- Maintain up-to-date member profiles, including personal preferences and special occasions
- Communicate any known member’s allergies or dietary restrictions to the restaurant team ahead of reservations to ensure a safe and enjoyable experience
- Maintain a clean and welcoming lobby, workstation, front entrance, restrooms, and surrounding areas
- Ensure supplies such as pens, notepads, and other necessities are well-stocked and available for members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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