Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Employee wellness programs
Job Description
Marriott International is a global leader in the hospitality industry, recognized for its commitment to delivering exceptional guest experiences. Among its portfolio of distinguished brands, Marriott Hotels and JW Marriott stand out for their dedication to luxury, innovation, and service excellence. The Philadelphia Marriott Downtown, located at 1201 Market Street in Philadelphia, Pennsylvania, is a key establishment within this prestigious network, known for its prime location and comprehensive amenities catering to both business and leisure travelers. The hotel prides itself on upholding the highest standards of hospitality, ensuring guests enjoy comfort, convenience, and memorable stays.
This particular role is... Show More
This particular role is... Show More
Job Requirements
- High school diploma or equivalent
- Bilingual in Spanish and English
- No prior related work experience required
- No supervisory experience required
- Must be able to stand, sit, or walk for extended periods
- Ability to lift or move up to 10 pounds
- Willingness to follow safety protocols and company policies
Job Qualifications
- High school diploma or equivalent
- Ability to communicate clearly and professionally in Spanish and English
- Strong customer service skills
- Ability to handle multiple tasks efficiently
- Good organizational skills
- Professional appearance and attitude
- Ability to work well in a team environment
- Willingness to learn and adapt
- Previous hospitality or guest services experience is a plus but not required
Job Duties
- Attend to guest requests for special preparations or services such as transportation, reservations, and laundry
- Follow up on special requests from guests with exceptional needs to ensure satisfaction
- Provide guests with information about the hotel and local amenities including events and special activities
- Handle, record, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate personnel or departments such as bell service and housekeeping to resolve guest issues
- Review employee shift logs and daily memo books and document pertinent information in records
- Monitor availability, service, safety, and well-being of guests in the club lounge
- Report accidents, injuries, and unsafe working conditions and participate in safety training and certifications
- Adhere to company policies and procedures, maintain a clean and professional appearance, and protect company property
- Greet and recognize all guests according to company standards, anticipate and meet their service needs, assist disabled persons, and express genuine appreciation
- Communicate clearly and professionally, prepare and review documents accurately, and use proper telephone protocol
- Foster positive working relationships, support the team to achieve common goals, and respond appropriately to coworkers' concerns
- Comply with quality assurance standards
- Stand, sit, or walk for prolonged periods
- Lift or move objects weighing up to 10 pounds
- Perform other reasonable job duties as assigned by supervisors
Job Qualifications
Experience
No experience required
Job Location
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