Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Supplemental Insurance
Life insurance
AD and D insurance
LTD insurance
STD insurance
401k plan
Paid vacation time
Paid sick time
career advancement
Continued education
Job Description
Cornerstone Residential is a comprehensive property management company dedicated to providing exceptional service while maximizing revenue for its partners. With over 23,000 housing units managed across 229 communities throughout the western and mid-United States, Cornerstone Residential has established itself as a leader in the property management industry. The company’s mission centers on protecting and enhancing the value of the properties it manages, ensuring their success in a competitive real estate market. This commitment extends to fostering strong relationships with residents and employees, which the company believes are crucial for maintaining high occupancy rates and cultivating community loyalty. Cornerstone Residential creates... Show More
Job Requirements
- High school diploma or GED
- Customer service experience
- Must have reliable transportation
- Maintain auto insurance
- Have a valid driver’s license
- Strong communication and customer service skills
- Must be able to pass a background check and drug screen
Job Qualifications
- High school diploma or GED
- Customer service experience
- Strong communication and customer service skills
- Ability to pass a background check and drug screen
- Reliable transportation with valid driver’s license and auto insurance
- Bilingual or multilingual skills preferred
Job Duties
- Manage day-to-day operations
- Greet residents and visitors
- answer phones, doorbells, and intercoms
- route calls and messages promptly
- Provide basic community information such as office hours, amenity rules, contacts in a courteous, professional manner
- Maintain a clean, organized, professional front desk and lobby presence and ensure consistent coverage
- Support move-in and move-out logistics such as keys, fobs, elevator pads, access scheduling
- Verify visitor identity
- issue badges and maintain visitor logs per policy
- prevent tailgating
- Manage keys and fobs per chain-of-custody rules
- track check-outs and returns
- report discrepancies immediately
- Monitor CCTV, doorbell cameras, and entry systems
- conduct periodic lobby and hallway walkthroughs
- report unusual activity
- Create and route routine work orders in OneSite or site system with clear, accurate details
- After hours, triage emergency maintenance only such as active leaks, no heat in winter, gas odor, sewer backup, life-safety
- dispatch on-call per protocol
- document actions taken
- Follow up on open maintenance items and communicate status updates to residents
- Receive, log, store, and release packages securely
- notify residents and maintain chain of custody
- Coordinate vendor and contractor access, including sign-in/out and escort if required
- Manage amenity reservations and checklists such as community room and conference space per policy
- Maintain accurate daily logs such as calls, visitors, packages, incidents, patrols
- Complete shift handoff notes to ensure continuity across teams
- Prepare simple reports as requested, including package volume, incident summaries, and access exceptions
- Safeguard confidential information, document minimally, and store per policy
- De-escalate conflicts professionally
- apply house rules consistently and fairly
- Call 911 for life-safety emergencies, then notify management per the escalation tree
- Complete incident reports with times, parties, facts, and actions
- attach supporting materials if applicable
- Support drills and evacuations and keep egress and common areas clear
- Attend required trainings and safety meetings
- follow PPE and site safety practices
- Uphold Fair Housing and non-fraternization policies at all times
- Assist management with special projects and community initiatives as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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