Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability insurance
long-term disability insurance
401(k) retirement savings plan
Paid Time Off
leave programs
Job Description
Invited is a leading company in the hospitality and service industry with a rich history dating back to 1957. The organization has built a strong reputation as the largest owner and operator of private clubs nationwide, managing over 130 country clubs, city clubs, and athletic clubs across the United States. Invited prides itself on fostering a culture centered on building meaningful relationships and enriching the lives of its members, guests, and more than 17,000 employees. The clubs managed by Invited feature first-class amenities including championship golf courses, modern workspace environments, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and world-class fitness... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year of experience in the hospitality industry or similar customer-facing role
- Service-oriented mindset
- Friendly and personable with a positive attitude
- Professional and welcoming phone demeanor
- Positive attitude with collaborative team spirit
- Ability to stand, walk, and perform physical activities for extended periods
- Ability to work in varying temperatures and environments with potential exposure to dust, fumes, or gases
- Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding or unfolding
- Effective communication skills with sufficient visual acuity, including talking and hearing
Job Qualifications
- High school diploma or equivalent
- Minimum of 1 year experience in hospitality or customer-facing role
- Strong communication skills including verbal, written, phone, text, and social media
- Positive attitude and collaborative team spirit
- Friendly and personable with a service-oriented mindset
- Proficient in Microsoft Office applications
- Effective multitasker with strong time management skills
- Strong organizational skills with attention to detail
- Exceptional listening skills
- Ability to work well under pressure
Job Duties
- Provide a warm welcome and fond farewell to members and guests
- Greet every call with a warm and friendly tone
- Deliver exceptional business and concierge services to members and guests
- Inform members and guests about club services, amenities, and events
- Assist with member communications including social media and newsletters
- Make outbound calls to new and at-risk members for engagement
- Support member experience initiatives and promote club offerings
- Manage reservations for club programs, dining, and services
- Conduct proactive phone confirmation for reservations
- Oversee dining reservation processes
- Promote upcoming events and assist with registrations
- Update website calendar and manage message-on-hold system
- Document member interactions in M360 system
- Create and update information on MemberFirst platform
- Prepare personalized welcome tents and event cards
- Maintain up-to-date member profiles
- Communicate member allergies to restaurant team
- Maintain a clean and welcoming lobby and workstation
- Ensure supplies are well-stocked
- Assist others as needed and perform additional tasks
- Follow all policies and procedures
- Maintain professionalism
- Follow safe working practices
- Take initiative for personal growth
- Address challenges with available resources
- Attend daily briefings and engage in team activities
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter