Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Training and Development
Employee wellness programs
Job Description
The Jefferson Hotel, situated in the heart of Richmond, Virginia, is a renowned luxury hotel with a rich history and a reputation for delivering exceptional guest experiences. Established as an iconic landmark, the Jefferson Hotel combines timeless elegance with modern sophistication, offering guests a blend of luxury accommodations, superior amenities, and outstanding service. The hotel is committed to creating an environment where comfort, refinement, and personalized attention are paramount, making every guest's stay not only enjoyable but truly memorable. With meticulous attention to detail in every aspect of the guest journey, the Jefferson Hotel is a prestigious destination for travelers... Show More
Job Requirements
- Availability: must be able to work any day of the week, including weekends and holidays, on shifts between 7:00 AM and 11:00 PM
- Licensing: must have a valid Virginia driver’s license with a clean driving record (0+ points)
- Experience: previous concierge, front desk, or luxury hospitality experience is preferred
- Local knowledge: must have or be willing to develop expert-level familiarity with Richmond’s dining, entertainment, cultural attractions, and transportation
- Professionalism: must be well-groomed, polished, dependable, and service-focused
Job Qualifications
- Excellent verbal communication and interpersonal skills
- Highly organized with strong follow-through and attention to detail
- Calm, resourceful problem-solver who thrives in a fast-paced environment
- Research-oriented, with the ability to investigate and provide thoughtful options for guest needs
- Knowledge of the Richmond area or willingness to learn quickly and continuously
- Comfortable collaborating with internal departments and external partners
Job Duties
- Greet and welcome all guests with warmth, professionalism, and a high standard of service
- Provide accurate, timely, and personalized recommendations for restaurants, events, shopping, transportation, and local experiences
- Respond to all guest inquiries and requests within two hours, utilizing strong follow-up and attention to detail
- Conduct research to fulfill unique or specific guest requests
- go beyond standard suggestions when needed
- Maintain up-to-date knowledge of hotel amenities, facilities, and daily events to ensure clear guest communication
- Coordinate and book reservations for dining, spa services, tours, limousines, car rentals, floral deliveries, and more
- Build and maintain professional relationships with other concierges in the Richmond area to exchange recommendations and insights
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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