Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
long-term disability
401(k) retirement plan
Paid Time Off
Job Description
Invited is a leading company in the hospitality and service industry, established in 1957 with an unwavering commitment to building meaningful relationships and enriching the lives of its members, guests, and over 17,000 employees. As the largest owner and operator of private clubs across the United States, Invited boasts a vast network of more than 130 country clubs, city clubs, and athletic clubs. These clubs are renowned for offering first-class amenities, such as championship golf courses, state-of-the-art racquet facilities, resort-style pools, well-equipped fitness centers, handcrafted cuisine, and modern workspaces. This extensive portfolio underscores Invited's dedication to delivering exceptional experiences and... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year experience in hospitality or related customer-facing role
- Service-oriented mindset
- Friendly and personable with positive attitude
- Professional phone demeanor
- Positive and collaborative team spirit
- Strong communication skills
- Ability to multitask under pressure
- Strong organizational and listening skills
- Proficiency in Microsoft Office
- Ability to stand and walk for extended periods
- Ability to work in variable environmental conditions
- Capable of climbing, squatting, kneeling, reaching, twisting, bending
- Effective communication with visual and auditory acuity
- Availability to work weekends and holidays
- Willingness to work additional hours to meet deadlines
Job Qualifications
- High school diploma or equivalent
- Minimum of 1 year experience in hospitality or a similar customer-facing role
- Service-oriented mindset
- Friendly and personable attitude
- Professional and welcoming phone demeanor
- Positive attitude with collaborative team spirit
- Strong communication skills across verbal, written, phone, text, and social media
- Ability to work well under pressure managing multiple tasks
- Strong organizational skills with attention to detail
- Exceptional listening skills
- Proficient in Microsoft Office applications including Word, Outlook, and Excel
- Effective multitasker with strong time management and prioritization skills
Job Duties
- Provide a warm welcome and fond farewell to members and guests
- Greet every call with a warm and friendly tone, providing prompt assistance and answering questions
- Deliver exceptional business and concierge services to members and guests
- Inform members and guests about club services, amenities, and upcoming events
- Assist with member communications including social media and event announcements
- Make outbound calls to new and at-risk members to ensure engagement and retention
- Manage reservations for club programs, dining, and services
- Conduct proactive phone calls to confirm member reservations
- Oversee the reservation process for dining facilities
- Actively promote upcoming events and assist in event registration and follow-ups
- Contribute to member experience initiatives including updates to website calendar and message-on-hold system
- Ensure member interactions and outreach efforts are documented in the M360 system
- Create and update events and information on the MemberFirst platform
- Prepare and print personalized welcome tents, birthday, and anniversary cards
- Maintain up-to-date member profiles including preferences and special occasions
- Communicate allergies or dietary restrictions to restaurant team
- Maintain a clean and welcoming lobby, workstation, and entrance areas
- Ensure supplies such as pens and notepads are stocked
- Assist others as needed and take on additional tasks as assigned
- Follow company and safety policies and procedures
- Maintain professionalism in all interactions
- Take initiative in personal and professional growth
- Address and resolve challenges with available resources
- Attend daily briefings and engage in required activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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