Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $18.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
sick leave
Holiday pay
Tuition Reimbursement
Job Description
Sunrise Senior Living is a renowned senior living community known for its compassionate care and commitment to enhancing the lives of older adults. Certified multiple times as a Great Place to Work by Activated Insights, Sunrise strongly values a positive workplace culture and dedicates itself to fostering an environment where both residents and team members can thrive. The company specializes in providing comprehensive senior living services, including assisted living, memory care, and independent living, all designed to empower residents to lead longer, healthier, and happier lives. With an emphasis on meaningful connections, the community nurtures relationships between residents, their families,... Show More
Job Requirements
- High school degree or GED
- proven customer service experience
- proficiency in computer skills including Microsoft Office and Sunrise applications
- ability to learn new applications
- compliance with safety and regulatory requirements as applicable
- ability to handle multiple priorities
- strong communication skills
- attention to detail
- ability to work as part of a team
- willingness to participate in training and engagement activities
Job Qualifications
- High school degree or GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- ability to learn new computer applications
- excellent written and verbal communication skills
- good organizational and time management skills
- accurate record keeping abilities
- good judgment, problem-solving and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture candidate information into the Applicant Tracking System to launch the recruitment process
- answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- take complete messages with pertinent information and communicate messages to the intended recipient
- offer and provide a community overview to callers, determine who to forward the caller to, and notify the caller who they are being transferred to
- manage appointments for residents and family members such as hairdresser and transportation
- send get well cards to residents in the hospital
- order Memory Flowers for any residents that have passed away
- send sympathy cards to families or responsible parties as needed
- order flowers and name plates for new residents prior to move-in
- order guest meals for resident and family on move-in day
- create and maintain marketing and move-in packet inventory as needed
- support Director of Sales by handling initial inquiry calls with potential families and residents and encourage interest in Sunrise Senior Living
- assist Director of Sales with Customer Relationship Management lead tracking database entry
- perform other administrative duties related to the resident move-in process
- keep desk and entry area neat and organized
- check Bistro regularly for cleanliness, ensuring fresh coffee, fruit, popcorn, and snacks are available, maintain and clean popcorn machine daily, and restock as necessary
- keep music playing throughout the day
- ensure another team member covers the front desk when stepping away to complete Bistro duties
- partner with community team to ensure compliance with occupational health and safety regulations, promote risk management programs and adhere to safety rules and regulations
- practice safety procedures including use of PPE, fire extinguishers, Safety Data Sheets, and Lockout Tagout
- maintain resident and team member rosters and work schedules for emergency procedures
- champion Safe Leaving Program and partner with community leadership to ensure safety of residents
- respond to emergencies per Sunrise policies
- ensure all guests and residents sign in and out appropriately
- maintain a high-risk elopement list with photographs at front desk
- maintain heightened awareness of entry and exit of residents
- update resident phone list, roster, move-in and move-out register daily, and guest sign-in logs
- prepare meal tickets for team members and family members and tally meal count sheets
- collect and process meal ticket money according to business controls
- organize and distribute mail to residents, Executive Director, and Department Coordinators
- collect and distribute newspapers
- post and display daily menu
- maintain resident miscellaneous credit forms
- assist Business Office Coordinator/HR designee with recruitment data entry and administrative duties
- monitor and order office supplies
- track and disperse team member paychecks
- actively participate as a team member working towards team goals
- demonstrate Team Member Credo in daily interactions
- commit to Principles of Service for residents and guests
- contribute to customer and team member engagement programs
- attend regular team meetings
- maintain compliance with required training ensuring Sunrise standards are met
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter