Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) retirement plan
Paid Time Off
Job Description
Invited is the leading owner and operator of private clubs across the United States, boasting a legacy that dates back to 1957. With over 130 country clubs, city clubs, and athletic clubs nationwide, Invited prides itself on providing exceptional memberships and first-class amenities. These include championship golf courses, resort-style swimming pools, modern workspaces, state-of-the-art racquet facilities, fitness centers, and exquisite handcrafted cuisine experiences. The company's expansive network and commitment to excellence create a welcoming, inclusive environment for more than 17,000 dedicated employees and countless members and guests. Invited emphasizes relationship-building and enriching lives, ensuring member satisfaction and loyalty through high-quality... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 1 year experience in hospitality or customer service
- service-oriented mindset
- friendly and personable attitude
- professional phone demeanor
- positive team spirit
- ability to communicate effectively across various channels
- ability to work well under pressure
- strong organizational skills
- attention to detail
- proficient with Microsoft Office
- able to multitask and prioritize
- able to stand and walk for extended periods
- able to work in varying environments including exposure to dust and fumes
- capable of physical activities such as climbing, squatting, kneeling, reaching, grasping, twisting, bending, folding
- effective communication skills including talking and hearing
Job Qualifications
- High school diploma or equivalent
- a minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
- possess a service-oriented mindset with the ability to make every member and guest feel valued
- friendly and personable with a positive, can-do attitude
- professional and welcoming phone demeanor
- positive attitude with a collaborative team spirit
- strong communication skills across verbal, written, phone, text, and social media channels
- proven ability to work well under pressure and manage multiple tasks
- strong organizational skills with keen attention to detail
- exceptional listening skills to understand member and guest needs
- proficient in Microsoft Office applications including Word, Outlook, and Excel
- effective multitasker with strong time management and prioritization skills
Job Duties
- Provide a warm welcome and fond farewell to members and guests
- greet every call with a warm and friendly tone, providing prompt assistance, answering questions, and ensuring a thorough resolution of each inquiry
- deliver exceptional business and concierge services to members and guests, guiding them to destinations within the club and creating memorable experiences
- inform members and guests about club services, amenities, upcoming events, and room locations both in person and over the phone
- assist with member communications, including social media efforts, newsletters, and event announcements
- make outbound calls to new and at-risk members to ensure engagement and retention
- support member experience initiatives by promoting club offerings and assisting with key projects
- manage reservations for club programs, dining, and services, ensuring all interactions align with club standards
- conduct proactive phone calls to confirm member reservations for dining and events
- oversee the reservation process for the club’s dining facilities, ensuring accurate booking details and timely confirmations
- actively promote upcoming events and assist in event registration and follow-ups to encourage participation
- contribute to member experience initiatives, including updates to the website calendar and managing the message-on-hold system
- ensure all member interactions and outreach efforts are properly documented in the M360 system
- create and update events and relevant information on the MemberFirst platform
- prepare and print personalized welcome tents, birthday, and anniversary cards
- maintain up-to-date member profiles, including personal preferences and special occasions
- communicate any known member’s allergies or dietary restrictions to the restaurant team ahead of reservations
- maintain a clean and welcoming lobby, workstation, front entrance, restrooms, and surrounding areas
- ensure supplies such as pens, notepads, and other necessities are well-stocked and available for members
- assist others as needed and take on additional tasks as assigned by management
- follow company, club, and department policies and procedures
- maintain professionalism and commitment to excellence
- follow safe working practices
- take initiative in personal and professional growth
- address and resolve challenges using available resources
- attend daily briefings and actively engage in required activities
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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