Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.40 - $20.10
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
Employee assistance program
Discount Program
myFlexPay
Job Description
Sunrise Senior Living is a renowned senior living community dedicated to providing exceptional care and support to older adults. Having earned the prestigious Great Place to Work designation for the eighth time, this organization proudly showcases its commitment to fostering a positive, inclusive workplace culture. Sunrise Senior Living focuses on empowering its residents to live longer, healthier, and happier lives while building meaningful relationships with residents, their families, and team members. The company is more than just a care provider; it is a community centered on compassion, respect, and service excellence.
The Concierge role at Sunrise Senior Living ... Show More
The Concierge role at Sunrise Senior Living ... Show More
Job Requirements
- High School degree or GED
- Proven customer service experience
- Proficiency in computer skills including Microsoft Office and Sunrise applications
- Ability to learn new software applications
- Ability to handle multiple priorities
- Strong written and verbal communication skills
- Good organizational, time management, and follow through skills
- Accurate record keeping
- Good judgment, problem solving, and decision-making abilities
Job Qualifications
- High School degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Ability to learn new software applications
- Strong communication skills both written and verbal
- Good organizational and time management skills
- Accurate record keeping abilities
- Good judgment, problem solving, and decision-making skills
- Ability to handle multiple priorities simultaneously
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings, direct candidates to apply online or capture candidate information in Applicant Tracking System
- Answer incoming telephone and resident calls promptly with appropriate greeting and identification
- Take complete messages with pertinent information and communicate to intended recipients
- Offer and provide community overview to callers and direct calls to the appropriate parties
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well and sympathy cards to residents and families, order Memory Flower for deceased residents
- Order flowers and name plates for new residents prior to move-in
- Order guest meals for resident and family on move-in day
- Create and maintain marketing and move-in packet inventory
- Support Director of Sales with inquiry calls and customer relationship management database entry
- Keep desk and entry area neat and organized
- Maintain Bistro cleanliness, stock fresh coffee, fruit, popcorn, and other snacks, maintain and clean popcorn machine
- Keep music playing throughout the day
- Ensure team member coverage at front desk during absences
- Partner with community team to ensure compliance with occupational health and safety regulations and promote risk management programs
- Practice safety procedures including PPE, fire extinguishers, Safety Data Sheets, and Lockout Tagout
- Maintain resident and team member rosters and schedules for emergency procedures
- Champion Safe Leaving Program by ensuring resident safety and appropriate sign-in/out of guests and residents
- Maintain a high-risk elopement list with photographs at front desk
- Update resident phone list, move-in/out registers, and guest sign-in logs daily
- Prepare meal tickets and tally meal counts for Dining Service Coordinator
- Collect and account for meal ticket money in accordance with procedures
- Organize and distribute mail and newspapers
- Post daily menu on Menu Board
- Maintain resident forms for miscellaneous credits
- Assist with data entry and administrative duties related to recruitment
- Monitor and order office supplies
- Track and disperse team member paychecks
- Participate actively in team meetings and engagement initiatives
- Maintain compliance with required training and perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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