Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Work Schedule
Weekend Shifts
Split Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Paid holidays
Professional Development
Job Description
Century Park Associates is a reputable senior living community dedicated to providing an enriching lifestyle for its residents along with a rewarding work environment for its valued associates. Established with a strong commitment to values like trust, leadership, and personal ethics, Century Park ensures that both residents and employees experience excellence, respect, and outstanding service in every interaction. The company embraces a "people come first" philosophy, emphasizing the importance of caring for and loving its residents by supporting their continuous growth, learning, and contribution. Century Park Associates fosters a culture where associates go beyond their job descriptions to exceed expectations,... Show More
Job Requirements
- Must enjoy serving seniors
- must demonstrate excellent customer service and hospitality
- must have good telephone etiquette
- must demonstrate trustworthiness and dependability
- must work efficiently and effectively with little to no supervision
- must demonstrate effective communication skills
- must work efficiently with frequent interruptions
- must be able to multi task
- must be able to meet deadlines
- must be cheerful and positive
- must be responsive to resident requests
- displays integrity and professionalism by adhering to Century Park's Code of Ethics and completes all required compliance training
Job Qualifications
- Must have high school diploma or equivalent
- must be proficient with Microsoft Office including Word and Excel
- must demonstrate proficiency with office machines including fax, copier, scanner
Job Duties
- Demonstrates excellent customer service including telephone etiquette skills
- serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- creates and maintains a positive atmosphere of warmth and hospitality
- interacts with all individuals professionally and courteously
- directs concerns from individuals to appropriate manager
- screens visitors entering the community
- assists with keeping front lobby and workrooms neat, clean and presentable
- closely observes lobby activity and reports unauthorized visitors or concerns
- keeps front lobby entrance flowing and welcoming
- keeps bell cart clean and polishes weekly
- provides accurate, reliable clerical support including typing, filing, photocopies, fax, data entry
- receives, sorts and distributes mail
- delivers packages to appropriate person or department following community policy
- makes accurate, timely entries into Events Log
- maintains lists such as resident directory, door check sheets, associate phone list, call in sheets
- enters resident maintenance requests in TELs system
- maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- oversees resident check in system including educating new residents, inviting participation, maintaining weekly list for security
- regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- communicates with sales team and back up sales team so inquiry calls are handled timely
- assists with Electronic Health Record system as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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