Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Flexible
Benefits
Daily Pay
Free Telemedicine
Health Insurance
Life insurance
401k plan
Paid Time Off
Holiday pay
Pet insurance
Employee assistance program
Employee Discounts
Job Description
Schulte Companies is a leading third-party management organization with a robust presence in the hospitality industry. With multi-generational experience, Schulte Companies operates more than 200 locations across 38 states and three countries. The company manages a diverse portfolio of reputable brands such as Marriott, Hilton, IHG, and Hyatt, along with a range of unique, independent, boutique, and lifestyle properties and restaurants. Schulte Companies prides itself on cultivating a rich service culture and a mission centered on hospitality, authenticity, respect, and prioritizing the needs of all stakeholders. The company is committed to positive impact through outstanding service and a passion for... Show More
Job Requirements
- High school degree or equivalent
- Experience in hospitality or customer service preferred
- Strong communication skills
- Ability to handle stressful situations
- Problem-solving skills
- Ability to work collaboratively in a team environment
- Proficiency with computer systems relevant to front desk operations
- Ability to maintain professionalism and composure under pressure
Job Qualifications
- High school degree or equivalent
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful high pressure situations
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests
- Must be able to work with and understand financial information and data and basic arithmetic functions
- Must maintain composure and objectivity while under pressure
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
Job Duties
- Responsible for personalizing guests' experience by greeting them in a professional, courteous and engaging manner
- Engage every guest in conversation and recognition as well as resolve any guest issues immediately
- Answer any guest inquiries regarding the city, events and attractions
- Support other departments including Sales Front Office and Bellman/Van as needed
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
- Maintain a friendly and warm demeanor at all times
- Coordinate special events or special projects as assigned
- Keep concierge lounge clean and re-stocked
- Greet guests and assist them with food and drink options
- Monitor food and beverage offerings and ensure it is well stocked and clean at all times
- Arrange transportation needs for guests
- Respond to inquiries with accurate information regarding hotel features services and assistance
- Knowledgeable of daily functions VIP's and any other special events occurring in or pertaining to the hotel
- Provide information on the geographical area
- Suggest site-seeing locations and arrange tours
- Have knowledge of and assist in emergency procedures as required
- Handle check-ins and check-outs in a friendly efficient and courteous manner
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms
- Use proper two-way radio etiquette at all times when communicating with other employees
- Attend meetings as required by management
- Perform any other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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