Job Overview
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Flexible work schedules
Job Description
UPMC is a globally recognized health care provider and insurer based in Pittsburgh, Pennsylvania. As one of the largest health systems in the United States, UPMC is known for its commitment to clinical excellence, innovation, and patient-centered care. The organization operates a vast network of hospitals, outpatient facilities, and specialized care services, delivering a comprehensive range of medical services that include complex surgeries, primary care, and specialized treatments. UPMC not only serves local communities but also attracts patients nationwide due to its cutting-edge research and advanced treatment protocols. With a focus on improving health outcomes and enhancing patient experience, UPMC... Show More
Job Requirements
- High school diploma or equivalent
- Experience in customer service
- Ability to communicate effectively
- Basic computer skills
- Positive interpersonal skills
- Ability to work as part of a team
- Knowledge of medical terminology preferred
- Prior experience in hospital environment preferred
Job Qualifications
- High school graduate or equivalent experience
- Computer knowledge to access patient information
- Customer service-oriented behavior
- Preferred: prior experience in a customer service hospital or medical environment
- Preferred: medical terminology knowledge
Job Duties
- Check on details to create pleasant environment for visitors and patients such as piano playing
- Direct volunteers to meet needs of customers
- Apply technical skills and knowledge in a focused, in depth specialty area
- Actively care for presentation of lobby areas
- keep areas neat and tidy
- initiate response from support departments to keep areas clean
- Exhibit positive interpersonal skills including professionalism, integrity, follow-up on commitments, respecting viewpoints of others and supporting change
- Perform duties of concierge desk to meet needs of patients, family members, visitors and employees
- Proactively greet each patient/customer as they enter, determine reason for visit, anticipate and respond to customer needs while presenting a positive hospital image
- Prioritize and expedite patients to appropriate areas for treatment
- Communicate using active listening, appropriate nonverbal communication, oral and written skills
- Demonstrate problem-solving through process analysis, communication and innovative thinking
- Demonstrate teamwork by interacting with others to achieve goals, sharing credit and accountability, and encouraging participation in work activities
- Promote patient safety
- Demonstrate and maintain knowledge and skills to provide appropriate care to all ages, including principles of growth and development, and assess and interpret age-specific customer needs
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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