Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Flexible Schedule
Employee Discounts
Training opportunities
Professional work environment
employee recognition programs
Job Description
The Jefferson Hotel, located at 101 W Franklin St., Richmond, VA, is a historic and luxurious hotel renowned for its exquisite architecture, unparalleled guest services, and distinctive Southern hospitality. Established as one of Richmond's most celebrated landmarks, the Jefferson Hotel offers guests a refined experience combining heritage and modern amenities in an elegant and sophisticated setting. The hotel is committed to delivering memorable stays through an attentive, highly trained team that values quality, hospitality, and personalized guest interaction. As a premier destination for both local and international travelers, the Jefferson Hotel prides itself on maintaining a standard of excellence that... Show More
Job Requirements
- Must be able to work any day of the week, including weekends and holidays, on shifts between 7:00 AM and 11:00 PM
- Must have a valid Virginia driver's license with a clean driving record (0+ points)
- Must have or be willing to develop expert-level familiarity with Richmond's dining, entertainment, cultural attractions, and transportation
- Must be well-groomed, polished, dependable, and service-focused
Job Qualifications
- Previous concierge, front desk, or luxury hospitality experience preferred
- Excellent verbal communication and interpersonal skills
- Highly organized with strong follow-through and attention to detail
- Calm, resourceful problem-solver who thrives in a fast-paced environment
- Research-oriented with the ability to investigate and provide thoughtful options for guest needs
- Knowledge of the Richmond area or willingness to learn quickly and continuously
- Comfortable collaborating with internal departments and external partners
- Professionalism including well-groomed, polished, dependable, and service-focused demeanor
Job Duties
- Greet and welcome all guests with warmth, professionalism, and a high standard of service
- Provide accurate, timely, and personalized recommendations for restaurants, events, shopping, transportation, and local experiences
- Respond to all guest inquiries and requests within two hours, utilizing strong follow-up and attention to detail
- Conduct research to fulfill unique or specific guest requests
- go beyond standard suggestions when needed
- Maintain up-to-date knowledge of hotel amenities, facilities, and daily events to ensure clear guest communication
- Coordinate and book reservations for dining, spa services, tours, limousines, car rentals, floral deliveries, and more
- Build and maintain professional relationships with other concierges in the Richmond area to exchange recommendations and insights
- Serve as a liaison between guests and all hotel departments to ensure prompt, seamless service delivery
- Demonstrate understanding of and collaboration with the duties and workflows of other Guest Services roles such as Bell Staff, Valet, Front Desk, Room Service to improve internal coordination
- Keep the concierge desk tidy, fully stocked with current brochures, maps, and materials
- Answer phones, assist with reservations, tag/store luggage, and help with general guest inquiries
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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