Concierge

Chandler, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $20.00

Work Schedule

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

short-term disability insurance

long-term disability insurance

401(k) retirement plan

Paid Time Off

Job Description

Invited is a leading company in the hospitality and service industry, founded in 1957 with a mission to build relationships and enrich the lives of its members, guests, and over 17,000 employees nationwide. As the largest owner and operator of private clubs in the United States, Invited proudly manages more than 130 country clubs, city clubs, and athletic clubs across the country. Their clubs feature first-class amenities such as championship golf courses, state-of-the-art racquet facilities, resort-style pools, fitness centers, modern workspaces, and handcrafted cuisine, offering an unparalleled experience for members and guests.

Working at Invited means joining an inclusiv... Show More

Job Requirements

High school diploma or equivalent
At least 1 year of experience in the hospitality or customer service industry
Service-oriented mindset
Friendly and personable with a positive attitude
Professional phone etiquette
Ability to work collaboratively in a team
Strong communication skills across multiple channels
Ability to manage multiple tasks simultaneously
Strong organizational skills
Capability to stand, walk, and perform physical activities for extended periods
Ability to work in varying environments with potential exposure to dust or fumes
Physical ability to climb ladders, squat, kneel, reach, grasp, twist, bend, and fold as needed
Effective communication skills including talking and hearing
Willingness to follow company policies and safety guidelines
Commitment to professionalism and excellence
Openness to personal and professional growth
Availability to work weekends, holidays, and additional hours as required

Job Qualifications

High school diploma or equivalent
A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
Possess a service-oriented mindset with the ability to make every member and guest feel valued
Friendly and personable with a positive, can-do attitude
Professional and welcoming phone demeanor
Positive attitude with a collaborative team spirit
Strong communication skills across verbal, written, phone, text, and social media
Proven ability to work well under pressure, effectively managing multiple tasks simultaneously
Strong organizational skills with keen attention to detail
Exceptional listening skills with the ability to understand and respond to member and guest needs
Proficient in Microsoft Office applications including Word, Outlook, and Excel
Effective multitasker with strong time management and prioritization skills

Job Duties

Provide a warm welcome and fond farewell to members and guests, ensuring a positive first and ongoing impression
Greet every call with a warm and friendly tone, providing prompt assistance, answering questions, and ensuring a thorough resolution of each inquiry
Deliver exceptional business and concierge services to members and guests, guiding them to destinations within the club and creating memorable experiences through magic moments
Inform members and guests about club services, amenities, upcoming events, and room locations both in person and over the phone
Assist with member communications, including social media efforts, newsletters, and event announcements
Make outbound calls to new and at-risk members to ensure engagement and retention
Support member experience initiatives by promoting club offerings and assisting with key projects
Manage reservations for club programs, dining, and services, ensuring all interactions align with club standards
Conduct proactive phone calls to confirm member reservations for dining and events
Oversee the reservation process for the club's dining facilities, ensuring accurate booking details and timely confirmations
Actively promote upcoming events and assist in event registration and follow-ups to encourage participation
Contribute to member experience initiatives, including updates to the website calendar and managing the message-on-hold system
Ensure all member interactions and outreach efforts are properly documented in the M360 system to maintain accurate and comprehensive records
Create and update events and relevant information on the MemberFirst platform, ensuring accessibility and accuracy
Prepare and print personalized welcome tents, birthday, and anniversary cards to ensure members feel recognized and valued during their club visits
Maintain up-to-date member profiles, including personal preferences and special occasions
Communicate any known member's allergies or dietary restrictions to the restaurant team ahead of reservations to ensure a safe and enjoyable experience
Maintain a clean and welcoming lobby, workstation, front entrance, restrooms, and surrounding areas
Ensure supplies such as pens, notepads, and other necessities are well-stocked and available for members
Assist others as needed and take on additional tasks as assigned by management
Follow all company, club, and department policies, procedures, and instructions
Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff
Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same
Take initiative in personal and professional growth and maintain any required certifications relevant to the role
Address and resolve challenges using available resources, working with regional and corporate teams to support club operations
Attend daily briefings and actively engage in required activities to stay informed and contribute to the team's success

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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