Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Ticket discounts
Job Description
City Winery is a premier destination where wine, food, and live music intertwine to create unparalleled cultural and culinary experiences. Established in 2008 by Michael Dorf, a music industry veteran and visionary, City Winery has grown into a unique establishment known for combining a fully operational winery with intimate concert venues, food and wine classes, private events, and fine dining. The brand prides itself on delivering a sophisticated and memorable experience that brings the essence of the wine country right into the heart of a bustling urban center. City Winery not only provides top-tier entertainment and award-winning locally produced wines... Show More
Job Requirements
- 2+ years prior experience in a concierge, box office, or customer service role in a hospitality setting
- relevant experience
- ability to consistently deliver high-quality guest experiences
- strong work ethic
- calm demeanor with customer-focused approach
- immaculate attention to detail
- effective communication skills, both written and verbal
- interpersonal skills
- proven ability to build positive relationships with coworkers and guests
- proficient computer skills
- ability to work independently and in a team environment
- ability to work flexible schedule including days, nights, weekends, and holidays
Job Qualifications
- 2+ years prior experience in a concierge, box office, or customer service role in a hospitality setting and/or relevant experience
- ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable guest experience
- strong work ethic, calm demeanor with customer-focused approach, and immaculate attention to detail
- effective communication skills (both written and verbal)
- interpersonal skills and a proven ability to build positive relationships with coworkers and guests
- proficient computer skills
- ability to work both independently and in a team environment
- ability to work a flexible schedule including days, nights, weekends, and holidays
Job Duties
- correspond with guests in person, phone, and email
- manage in-person, online, and phone ticket sales
- handle all retail merchandise transactions, organization, sales, inventory, ordering needs, and upkeep
- maximize ticket sales and retail merchandise sales
- actively participate in and support box office staff duties as needed, including set up and breakdown of venue spaces
- assist guests with seat changes
- compile house and artist comps and arrange seating appropriately
- handle troubleshooting with guests on ticketing purchases
- close out and reconcile box office transactions
- arrange special care of VIPs, investors, or other guests who may receive gratis food or drink
- maintain a neat and tidy concierge booth
- handle payment transactions and maintain accurate cash drawer
- attend training courses, tastings, meetings as needed
- maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
- other duties, tasks, projects as per business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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