Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
Job Description
Sunrise Senior Living is a prominent provider of senior living services, committed to helping residents live longer, healthier, and happier lives. As a company, Sunrise prioritizes creating meaningful connections between its team members, residents, and their families, cultivating an environment where joy and fulfillment are central. With a strong culture that values the sacredness of human life, Sunrise is an 8-time certified Great Place to Work by Activated Insights, a reflection of its dedication to fostering a supportive and positive workplace for its employees. The company continuously seeks individuals who are passionate about making a difference in the lives of... Show More
Job Requirements
- High school diploma or equivalent
- experience in customer service
- proficiency with computer applications including Microsoft Office and database systems
- ability to multi-task and handle multiple priorities effectively
- strong communication skills
- willingness to comply with safety and risk management protocols
- ability to work as part of a team
- must pass pre-employment drug test and physical evaluation
- Covid-19 and influenza vaccination in accordance with applicable laws
- valid driver's license if operating Sunrise vehicle
Job Qualifications
- High school degree or GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- ability to learn new software applications
- effective communication skills, both written and verbal
- good organizational, time management, and follow-through skills
- accurate record keeping
- good judgment, problem solving, and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extending a warm welcome and greeting, offering and providing beverages to visitors and guests, and ensuring community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure minimal wait times
- Greet potential candidates interested in Sunrise careers and direct them to apply online or capture candidate information into the Applicant Tracking System
- Answer incoming telephone calls and resident calls within two to three rings, using appropriate community greeting messages and identification
- Take complete messages with pertinent information and communicate to the intended recipient
- Offer and provide a community overview to callers, determine appropriate departments for transfer, and notify callers of the transfer
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in hospital and sympathy cards to families as appropriate
- Order flowers and name plates for new residents prior to move-in
- Order guest meals for residents and families on move-in day
- Create and maintain marketing and move-in packet inventory
- Support Director of Sales by handling initial inquiry calls to encourage interest in Sunrise
- Assist with CRM lead tracking database entry
- Perform administrative duties related to resident move-in process
- Maintain desk and front entry area organization
- Monitor and maintain Bistro cleanliness and stock beverages and snacks
- Keep music playing throughout the day
- Ensure coverage of the front desk when stepping away
- Partner with the community team to ensure compliance with health and safety regulations and risk management policies
- Practice safety procedures including PPE usage, fire extinguishers, SDS, and Lockout Tagout
- Maintain resident and team member rosters and current work schedules for emergencies
- Champion Safe Leaving Program by ensuring proper sign-in/out procedures and resident monitoring
- Update resident phone lists, move-in/out registers, guest and sign-in logs
- Prepare meal tickets and tally meal sheets
- Collect and process meal ticket money according to business procedures
- Organize and distribute mail
- Collect and distribute newspapers
- Post daily menu on menu board
- Maintain resident credit forms
- Assist with recruitment process through data entry and administrative support
- Monitor and order office supplies
- Track and disperse team member paychecks
- Participate actively in team meetings and engagement programs
- Commit to serving residents through Principles of Service
- Attend required trainings and maintain compliance to meet Sunrise standards
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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