Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid holidays
Paid Time Off
401k plan
Job Description
This position is with a reputable residential services company dedicated to enhancing the living experiences of residents through personalized assistance and exceptional customer service. The company operates within the hospitality and residential services industry, focusing on delivering top-tier support and resources to residents in a comfortable and organized environment. With a commitment to professionalism and resident satisfaction, the organization seeks motivated individuals who can contribute positively to the community and uphold its trusted reputation. The role described is full-time and non-exempt, offering a competitive hourly wage of $21.00, highlighting the company's recognition of the importance of skilled and dedicated staff... Show More
Job Requirements
- Ability to lift 30 - 50 lbs
- work in an upright standing position for long periods of time
- walk and climb stairs
- ability to detect auditory and/or visual emergency alarms
- ability to respond to emergencies in a timely manner
Job Qualifications
- High school diploma or equivalency preferred
- two or more years' experience in the hospitality industry
- effective written and verbal communication skills
- computer literacy including Word, Excel spreadsheets, and e-mail
- multiple language fluency is desirable
- strong customer service, communication, and interpersonal skills
- punctual and reliable
- valid Florida Driver's License required for operation of a golf cart on-site
Job Duties
- Identifies and clarifies residents' needs and desires
- answers questions
- gives directions and instructions
- develops inventories of services
- manages and screens messages
- helps residents establish accounts and schedules access for authorized vendors to provide services within units
- anticipates services required by ascertaining mood and style of residents
- improves services by obtaining and evaluating resident observations, opinions, and criticisms
- maintains guest privacy and organization reputation by keeping information confidential
- updates job knowledge by participating in educational opportunities
- enhances department and organizational reputation by accepting ownership for accomplishing new and different requests
- follows safety procedures and maintains a safe work environment
- maintains accurate guest suite calendar and assists residents in making guest suite reservations using the Connect Resident Portal
- inspects guest suites before guests check-in to ensure proper cleaning and stocking
- inspects guest suites after check-out to detect damages or missing items
- processes resident payments accurately in ClickPay
- learns and executes building emergency procedures
- documents all incidents and shift information in Teams message board
- delivers packages and food deliveries to residents' vestibules
- performs additional duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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