Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.75 - $18.50
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Tuition Reimbursement
myFlexPay
Job Description
Sunrise Senior Living is a distinguished provider in the senior living industry, dedicated to helping residents live longer, healthier, and happier lives. Celebrated for its vibrant community culture, Sunrise Senior Living has been recognized eight times as a Great Place to Work, underscoring its commitment to creating a positive and supportive workplace environment. The company blends compassionate care with innovative services to ensure that every resident feels valued and empowered. Sunrise fosters meaningful connections among residents, their families, and team members, making it an enriching place to work and grow a rewarding career.
At Sunrise on Old Meridian, the Co... Show More
At Sunrise on Old Meridian, the Co... Show More
Job Requirements
- High school diploma or GED
- Prior customer service experience
- Proficiency in computer navigation and software applications
- Ability to handle multiple priorities
- Excellent communication skills
- Ability to maintain accurate records
- Willingness to adhere to safety policies and procedures
- Ability to work as part of a team
Job Qualifications
- High school degree/GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Ability to learn new applications
- Strong written and verbal communication skills
- Good organizational, time management, and follow through skills
- Accurate record keeping abilities
- Good judgment, problem solving, and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture candidate information into the Applicant Tracking System to launch the recruitment process
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to callers, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser, transportation, etc.
- Send get well cards to residents in the hospital
- Order Memory Flower for any residents that have passed away
- Send sympathy cards to families and/or responsible parties as needed
- Order flowers and name plates for new residents prior to move in
- Order guest meals for resident and family for day of move in
- Create and maintain marketing and move-in packet inventory as needed
- Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
- Assist the Director of Sales with Customer Relationship Management lead tracking database entry, if applicable
- Perform other administrative duties pertaining to the resident move-in process
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
- maintain and clean the popcorn machine daily, and restock as necessary
- Keep music playing throughout the day
- Ensure that another team member covers the front desk when stepping away to complete above duties
- Partner with community team to ensure community is in compliance with occupational health and safety requirements and adhere to safety rules and regulations
- Practice safety procedures at all times including Personal Protective Equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
- Maintain the Resident Roster, Team Member Roster, and current work schedules for emergency procedures
- Champion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure the safety of residents while meeting service standards
- Respond to emergencies as indicated in Sunrise policies and procedures
- Ensure guests and residents appropriately sign themselves in and out at all times
- Maintain a high-risk elopement list with photograph at front desk
- Maintain heightened awareness of the entry and exit of all residents
- Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
- Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator
- Collect meal ticket money and process money in accordance with internal business control procedures
- Organize and distribute mail to residents, Executive Director, and Department Coordinators
- Collect and distribute resident and community newspapers
- Post and display the Daily Menu on Menu Board
- Maintain resident form for miscellaneous credits and complete as directed by the Business Office Coordinator and/or Business Manager/Controller
- Assist Business Office Coordinator/HR Designee with recruitment process by performing computer data entry tasks and other general administrative duties as assigned
- Monitor and order office supplies as needed
- Track and disperse team member paychecks
- Participate actively as a member of a team and committed to working toward team goals
- Demonstrate in daily interactions with others, the Team Member Credo
- Commit to serving residents and guests through Principles of Service
- Contribute in overall engagement programs and processes including team member engagement survey and planning workshops
- Attend regular meetings such as Town Hall, Department Team Meetings, and others as directed
- Maintain compliance in assigned required training and all training required by state or other regulating authorities to ensure standards are met
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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