Concierge

Fishers, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $18.00

Work Schedule

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement savings plan

Employee assistance program

Paid Time Off

Sick Time

Holiday pay

Flexible pay options

Tuition Reimbursement

Job Description

Sunrise Senior Living is a renowned leader in the senior care industry, dedicated to empowering residents to live longer, healthier, and happier lives. With a mission rooted in the sacred value of human life, Sunrise is committed to creating an environment where meaningful relationships are fostered among residents, their families, and team members. This commitment is evidenced by Sunrise's recognition as a Great Place to Work® by Activated Insights for the eighth time, highlighting its exceptional workplace culture. Sunrise Senior Living operates communities that offer a blend of personalized care, comfort, and a warm community atmosphere. One such community, Sunrise... Show More

Job Requirements

High school degree or GED
customer service experience
proficiency with computer skills including Microsoft Office and specialized applications
ability to handle multiple priorities
strong communication skills
effective organizational and time management skills
willingness to comply with health and safety regulations including drug testing and vaccination requirements
ability to work full-time with flexible scheduling including Fridays and Sundays
commitment to team values and principles of service
ability to respond promptly in emergency situations

Job Qualifications

High school degree or GED
proven customer service experience
proficiency in computer skills including Microsoft Office and Sunrise applications
ability to learn new software applications
effective written and verbal communication skills
good organizational and time management skills
accurate record keeping abilities
sound judgment, problem-solving, and decision-making skills

Job Duties

Oversee the community entry area for visitors, guests, and residents
extend a warm welcome and greeting
offer and provide beverages to visitors and guests
ensure community safety protocols are in place
contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors
greet potential candidates interested in careers and direct them to apply online or enter their information into the Applicant Tracking System
answer incoming telephone and resident calls promptly with appropriate greeting
take complete messages and communicate them to recipients
provide community overview to callers and direct calls appropriately
manage appointments for residents and family members
send get well cards to residents in the hospital
order Memory Flower for residents who have passed away
send sympathy cards to families
order flowers and name plates for new residents prior to move-in
order guest meals for new resident move-in day
create and maintain marketing and move-in packet inventory
support the Director of Sales with inquiry calls and lead tracking
perform administrative duties related to resident move-in
keep front desk and entry area neat and organized
check Bistro for cleanliness and restock refreshments
maintain music throughout the day
ensure front desk coverage when away
partner with community team to ensure compliance with safety regulations
practice safety procedures including use of PPE and emergency protocols
maintain resident and team member rosters and work schedules for emergencies
champion the Safe Leaving Program to ensure resident safety
respond to emergencies per policies
ensure visitors sign in and out properly
maintain a high-risk elopement list
update resident phone lists and registers
prepare and process meal tickets and payments
organize and distribute mail and newspapers
post daily menu
maintain miscellaneous credit forms
assist with recruitment data entry and administrative tasks
monitor and order office supplies
track and distribute team member paychecks
actively participate in team goals and meetings
demonstrate commitment to service principles
engage in team member engagement programs
maintain compliance with training requirements
perform additional duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: