Concierge

Warren, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement savings plan

Employee assistance program

Paid Time Off

Tuition Reimbursement

Flexible pay options

Job Description

Sunrise Senior Living is a leading provider of senior living services, renowned for its commitment to quality care and supportive community environments. With a strong emphasis on creating meaningful connections, Sunrise fosters an atmosphere where residents are empowered to live longer, healthier, and happier lives. Recognized repeatedly as a Great Place to Work, Sunrise demonstrates a dedication to cultivating a positive workplace culture that values each team member's unique contributions. This recognition reflects the company's focus on employee satisfaction, growth opportunities, and a collaborative work environment, all of which contribute to delivering outstanding care to its residents.

The Conc... Show More

Job Requirements

High school degree or GED
customer service experience
proficiency in Microsoft Office and computer applications
ability to communicate effectively
good organizational and time management skills
ability to maintain accurate records
ability to handle multiple priorities and tasks
commitment to safety practices
willingness to participate in required health testing and vaccinations as mandated
must pass a drug test excluding marijuana
ability to work as part of a team
availability to attend meetings and complete training
willingness to perform additional duties as assigned

Job Qualifications

High school degree or GED
proven customer service experience and skills
proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), and Sunrise applications
ability to learn new applications
compliance with driving duties if applicable
good judgment, problem-solving, and decision-making skills
effective written and verbal communication skills
good organizational and time management abilities
accurate record keeping skills
ability to handle multiple priorities

Job Duties

Oversee the community entry area for visitors, guests, and residents
extend a warm welcome and greeting
offer and provide beverages to visitors and guests
ensure community safety protocols are in place
contact DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors
greet potential candidates interested in Sunrise careers and direct candidates to apply online or capture candidate information in ATS
answer incoming telephone and resident calls within two to three rings
take complete messages with pertinent information and communicate to intended recipient
provide community overview to callers and forward appropriately
manage appointments for residents and family members
send get well cards to residents in hospital
order Memory Flower for deceased residents
send sympathy cards to families and responsible parties
order flowers and name plates for new residents
order guest meals for resident and family on move-in day
create and maintain marketing and move-in packet inventory
support DOS with inquiry calls and Customer Relationship Management database entry
perform administrative duties related to resident move-in process
keep desk and entry area neat and organized
check Bistro regularly for cleanliness and restock refreshments and snacks
keep music playing throughout the day
ensure front desk coverage when away
partner with community team to ensure compliance with health and safety regulations
practice safety procedures including PPE, fire extinguishers, SDS, and Lockout Tagout
maintain Resident and Team Member Rosters and work schedules for emergencies
champion Safe Leaving Program and respond to emergencies per policies
manage guest and resident sign-in and out
maintain high-risk elopement list with photographs
update resident phone list and roster daily
prepare meal tickets and tally meal counts
collect meal ticket money and process according to control procedures
organize and distribute mail
collect and distribute resident and community newspapers
post and display daily menus
maintain resident form for miscellaneous credits
assist BOC/HR Designee with recruitment data entry and administrative tasks
monitor and order office supplies
track and disperse team member paychecks
participate actively as team member and commit to team goals
demonstrate Team Member Credo in daily interactions
commit to serving residents and guests through Principles of Service
contribute to engagement programs and attend meetings
maintain compliance with required trainings
perform other assigned duties

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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