Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
competitive pay
Hilton travel discounts
Hotel Room Discounts
Excellent benefits plans
Paid Time Off
Career development opportunities
Free Meals
Free parking
Job Description
Blossom Hotel is Houston's newest and most distinctive luxury destination, perfectly catering to both business travelers and leisure guests. Ideally located just steps from the nation’s largest medical and research community at Texas Medical Center, and also near major landmarks such as NRG Stadium and Rice University, Blossom Hotel offers guests a unique vantage point at the crossroads of innovation and inspiration. This prime location allows guests to immerse themselves in the diverse and vibrant neighborhoods of Houston, explore world-class dining options, and enjoy a variety of entertainment and cultural attractions. As a modern luxury hotel, Blossom Hotel prides itself... Show More
Job Requirements
- High school diploma or equivalent
- Previous concierge or guest services experience in luxury or upscale hotel environment
- Exceptional communication and interpersonal skills
- Strong knowledge of local area and cultural offerings
- Ability to multitask and maintain discretion
- Proficiency with hotel management software
- Fluency in English
- Professional appearance and demeanor
- Ability to stand or walk for extended periods
- Physical ability to occasionally lift or carry up to 20 lbs
Job Qualifications
- Previous experience as a concierge or guest services professional in a luxury or upscale hotel
- Exceptional communication, interpersonal, and customer service skills
- Strong knowledge of the local area, entertainment options, and cultural offerings
- Ability to multitask and handle confidential or VIP matters with discretion
- Proficiency with hotel systems and guest request platforms such as Opera, Alice, and HotSOS
- Fluent in English
- additional languages preferred
- Professional appearance, polished demeanor, and positive attitude
- Ability to stand or walk for extended periods
- Occasionally lift or carry up to 20 lbs
Job Duties
- Greet and engage guests with professionalism, warmth, and discretion
- Provide tailored recommendations for dining, entertainment, shopping, cultural sites, and attractions
- Arrange dining reservations, event tickets, tours, spa appointments, and other guest requests
- Coordinate transportation services, including chauffeured cars, taxis, ride shares, and airport transfers
- Assist with VIP, long-stay, and special occasion requests, ensuring personalized experiences
- Liaise with Front Desk, Bell/Valet, Housekeeping, In-Room Dining, and other departments to ensure guest needs are met promptly
- Maintain detailed logs of guest preferences, reservations, and special arrangements
- Follow up on guest requests to ensure satisfaction and timely completion
- Maintain expert knowledge of local attractions, restaurants, events, nightlife, and cultural experiences
- Build relationships with preferred partners, vendors, and service providers
- Stay current on city events, festivals, and special experiences suitable for luxury travelers
- Manage bookings, confirmations, and billing related to guest services
- Handle delivery and shipping requests, parcels, floral arrangements, and personal items
- Ensure all interactions align with luxury service standards and hotel brand expectations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities