Concierge

Miramar, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Day Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

Flexible Schedule

Job Description

Castle Group is a distinguished leader in the hospitality and property management industry, renowned for its commitment to delivering superior service and creating exceptional living experiences for residents. As a company, Castle Group prides itself on upholding the highest standards of professionalism and customer care, fostering communities where residents feel welcomed, valued, and well-supported. With a broad portfolio of premium properties, the organization operates with a dedication to quality, resident satisfaction, and operational excellence, making it a highly respected name in the real estate and hospitality sectors.

The Concierge role at Castle Group is a pivotal position within the ... Show More

Job Requirements

High school diploma or equivalency required
College level courses in business and hospitality preferred
1+ years of hospitality experience preferred
Effective written and verbal communication skills
Excellent customer service skills including strong conflict resolution and de-escalation techniques
Ability to project a professional and knowledgeable demeanor
Intermediate command of computer hardware/software, specifically Microsoft Office Suite
Excellent organizational skills and attention to detail
Ability to prioritize tasks
Ability to act with integrity, professionalism, and confidentiality
Ability to work under pressure and maintain composure during stressful situations
Ability to lift 30 lbs following safety procedures
Ability to work in an upright standing position for long periods
Ability to walk, climb stairs, and navigate the property
Extensive use of fingers for typing and computer use
Ability to handle, grasp, feel objects and equipment
Reach with hands and arms
Repeat various motions with wrists, hands, and fingers
Ability to hear, understand, and respond verbally in person and over the phone
Ability to stoop and bend

Job Qualifications

High school diploma or equivalency
College level courses in business and hospitality preferred
1+ years of hospitality experience preferred
Effective written and verbal communication skills
Excellent customer service skills including conflict resolution
Ability to project a professional and knowledgeable demeanor
Intermediate proficiency with Microsoft Office Suite
Excellent organizational skills and attention to detail
Ability to prioritize tasks
Ability to act with integrity, professionalism, and confidentiality
Multiple language fluency desirable but not necessary

Job Duties

Greets residents and guests upon entry
Responds to requests, questions, and needs
Makes reservations and recommendations to restaurants, bars, and clubs
Documents issues or transactions as needed
Develops an understanding of Association policies and requirements
Identifies appropriate department/person for escalations
Gains knowledge of surrounding areas and attractions
Answers phones promptly and directs requests
Keeps track of activity logs and incident reports
Escalates concerns to Property Manager when necessary
Monitors Emergency Response System
Controls Electronic Security Control Systems
Ensures adherence to safety procedures
Logs and tracks packages until delivery or pick-up
Performs other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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