Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $35.00 - $40.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional Development
Job Description
The Pierre New York, A Taj Hotel, is a prestigious and iconic luxury hotel located in the heart of Manhattan, renowned for its timeless elegance, exceptional service, and rich history. As part of the Taj Hotels portfolio, The Pierre combines classic sophistication with modern luxury to create an unforgettable experience for its discerning guests. This establishment prides itself on delivering personalized service that reflects the hotel's prestigious reputation and commitment to excellence in hospitality.
As a Concierge at The Pierre New York, you will be the epitome of hospitality and service excellence. The role is central to the guest exper... Show More
As a Concierge at The Pierre New York, you will be the epitome of hospitality and service excellence. The role is central to the guest exper... Show More
Job Requirements
- High school diploma or equivalent
- Additional education or certification in hospitality management or related field is a plus
- Minimum 2 years' experience as a lobby level hotel Concierge in the luxury market and/or related luxury experience
- Exceptional interpersonal and communication skills, with fluency in English
- Fluency in a language other than English strongly preferred
- Ability to attend to detailed and meticulous guest requests
Job Qualifications
- High school diploma or equivalent
- Additional education or certification in hospitality management or related field is a plus
- Minimum 2 years' experience as a lobby level hotel Concierge in the luxury market and/or related luxury experience
- Exceptional interpersonal and communication skills, with fluency in English (additional languages are a plus)
- Fluency in a language other than English strongly preferred
- Ability to attend to detailed and meticulous guest requests
- Utilization of hotel computer systems and phone systems effectively
- prior knowledge of Microsoft Office, OPERA, ALICE, and digital platforms such as RESY, OpenTable, Seven Rooms is a plus
Job Duties
- Serve as the primary point of contact for guests, warmly greeting them upon arrival and maintaining a professional demeanor throughout their stay
- Anticipate guests' needs and proactively offer assistance to enhance their experience
- Provide a wide range of concierge services, including restaurant reservations, transportation arrangements, theater ticket bookings, and tour recommendations
- Utilize extensive knowledge of New York City to tailor recommendations and itineraries based on guests' preferences
- Address guests' inquiries, requests, and concerns promptly and effectively, demonstrating empathy and resourcefulness
- Maintain clear and concise communication with guests, colleagues, and other departments to ensure seamless coordination of services
- Manage resources efficiently, including maintaining an up-to-date database of contacts, vendors, and local attractions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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