Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
short-term disability insurance
long-term disability insurance
401(k) retirement savings plan
Paid Time Off
Job Description
Invited is a leading company in the hospitality and service industry, renowned for its dedication to building enriching relationships and delivering exceptional experiences. Since its founding in 1957, Invited has grown to become the largest owner and operator of private clubs across the United States. With a network of over 130 country clubs, city clubs, and athletic clubs, Invited offers a premier lifestyle experience emphasizing first-class amenities such as championship golf courses, resort-style pools, state-of-the-art racquet facilities, fitness centers, modern workspaces, and handcrafted cuisine. This extensive portfolio caters to a diverse and discerning membership base, supported by a team of... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
- Possess a service-oriented mindset with the ability to make every member and guest feel valued
- Friendly and personable with a positive can-do attitude demonstrating a willingness to go above and beyond
- Professional and welcoming phone demeanor
- Positive attitude with a collaborative team spirit
Job Qualifications
- High school diploma or equivalent
- Minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
- Service-oriented mindset with the ability to make every member and guest feel valued
- Friendly and personable with a positive can-do attitude demonstrating a willingness to go above and beyond
- Professional and welcoming phone demeanor
- Positive attitude with a collaborative team spirit
- Strong communication skills across various channels including verbal written phone text and social media
- Proven ability to work well under pressure effectively managing multiple tasks simultaneously
- Strong organizational skills with keen attention to detail
- Exceptional listening skills with the ability to understand and respond to member and guest needs
- Proficient in Microsoft Office applications including Word Outlook and Excel
- Effective multitasker with strong time management and prioritization skills
Job Duties
- Provide a warm welcome and fond farewell to members and guests ensuring a positive first and ongoing impression
- Greet every call with a warm and friendly tone providing prompt assistance answering questions and ensuring a thorough resolution of each inquiry
- Deliver exceptional business and concierge services to members and guests guiding them to destinations within the club and creating memorable experiences through magic moments
- Inform members and guests about club services amenities upcoming events and room locations both in person and over the phone
- Assist with member communications including social media efforts newsletters and event announcements
- Make outbound calls to new and at-risk members to ensure engagement and retention
- Support member experience initiatives by promoting club offerings and assisting with key projects
- Manage reservations for club programs dining and services ensuring all interactions align with club standards
- Conduct proactive phone calls to confirm member reservations for dining and events
- Oversee the reservation process for the club’s dining facilities ensuring accurate booking details and timely confirmations
- Actively promote upcoming events and assist in event registration and follow-ups to encourage participation
- Contribute to member experience initiatives including updates to the website calendar and managing the message-on-hold system
- Ensure all member interactions and outreach efforts are properly documented in the M360 system to maintain accurate and comprehensive records
- Create and update events and relevant information on the MemberFirst platform ensuring accessibility and accuracy
- Prepare and print personalized welcome tents birthday and anniversary cards to ensure members feel recognized and valued during their club visits
- Maintain up-to-date member profiles including personal preferences and special occasions
- Communicate any known member’s allergies or dietary restrictions to the restaurant team ahead of reservations to ensure a safe and enjoyable experience
- Maintain a clean and welcoming lobby workstation front entrance restrooms and surrounding areas ensuring supplies such as pens notepads and other necessities are well-stocked
- Assist others as needed and take on additional tasks as assigned by management
- Follow all company club and department policies procedures and instructions
- Maintain a high level of professionalism and a commitment to excellence in interactions with members colleagues and staff
- Follow safe working practices ensuring compliance with safety guidelines and encouraging others to do the same
- Take initiative in personal and professional growth and maintain any required certifications relevant to the role
- Address and resolve challenges using available resources working with regional and corporate teams to support club operations
- Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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