Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $23.00
Work Schedule
Flexible
Benefits
competitive salary
Cigna medical
Dental Insurance
New parental leave pay
Training and Development
Complimentary accommodation
Employee Meals
401k Retirement Plan
Job Description
Four Seasons is a globally renowned luxury hospitality company known for its exceptional service and commitment to creating unforgettable experiences for its guests. Founded on the principle that the people who make up the team are its greatest asset, Four Seasons fosters an inclusive and supportive culture where employees are encouraged to grow, push themselves, and treat each other with respect and dignity. This ethos extends not only internally among team members but also externally through the genuine and heartfelt service provided to every guest, partner, and resident who visits its properties around the world. With a footprint spanning numerous... Show More
Job Requirements
- Valid US work authorization
- previous concierge experience
- ability to work full-time with flexible hours including early morning, mid-day, and evening shifts
- strong communication skills
- ability to multitask in demanding environments
- strong computer proficiency
- clean driving record
Job Qualifications
- Experience in luxury hotel front office, concierge, or guest services
- knowledge of Napa Valley and surrounding areas preferred
- strong written and oral communication skills
- ability to multitask in a high-volume environment
- strong computer skills
- previous sales or upselling experience preferred
- strong problem-solving skills
- ability to handle difficult situations and guests
- clean driving record
Job Duties
- Work with guests pre-arrival and in house to ascertain preferences and provide insightful recommendations
- conduct pre-arrival process to arrange services including wine tastings, dining reservations, shipping packages, and transportation
- process packages, faxes, messages, and mail accurately and timely
- handle all guest interactions with hospitality and professionalism, accommodate special requests, resolve customer complaints, assist with inquiries related to hotel services and local attractions
- utilize various software programs to track guest requests, communicate with internal personnel, and ensure proper billing
- ensure desk collateral and information are updated and current for local attractions
- maintain close relationships with vendors for ticketing and reservations
- work professionally with co-workers and supervisors
- comply with Four Seasons standards of conduct
- assist with guest services, lobby, and phone coverage during absences or heavy volume
- provide basic troubleshooting support for in-room services
- work with guest service staff to handle luggage, escorts, deliveries, and special requests
- perform other tasks or projects as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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