Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Career development opportunities
Job Description
The Neighborhood at Vestavia Hills is a distinguished senior living community committed to providing a warm, welcoming, and supportive environment for its residents. As part of Phoenix Senior Living, this community is dedicated to enhancing the quality of life for seniors through compassionate care and exceptional service. The Neighborhood at Vestavia Hills prides itself on fostering a sense of home and community, offering not only comfortable living spaces but also a variety of amenities, engaging activities, and professional support tailored to meet the unique needs of every resident. Whether it is through personalized health care, recreational programs, or social events,... Show More
Job Requirements
- High school diploma or GED required
- proven customer service experience and skills
- knowledge and experience in the senior living industry preferred
Job Qualifications
- High school diploma or GED
- proven customer service experience and skills
- knowledge and experience in the senior living industry preferred
Job Duties
- Oversees the community entry area for visitors, guest and residents
- extends a warm welcome and greeting
- offers and provides beverages to visitors and guest
- contacts the Community Engagement Director and Executive Director or Department Director to meet with prospective residents, families or visitors and ensures wait times are minimal
- greets potential candidates interested in learning more about Phoenix careers and job openings at the community
- director candidates to apply online or captures the candidate's information onsite to launch the recruitment process
- answers incoming calls and resident calls within two - three (2 - 3) rings with the appropriate community greeting message and identification
- takes complete messages with pertinent information (name, number, message, time, date) as appropriate and communicates messages to the intended recipient
- offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announce the caller to the community associate
- manages appointments for residents and family members such as but not limited to hair dresser, transportation, other
- sends get well cards to residents in the community (obtain community leaders signatures before delivering card)
- sends sympathy cards to families and/or responsible parties as needed (obtain community leaders signatures before delivering card)
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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