Concierge

Warren, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

Life

disability

Retirement Savings Plans

Employee assistance program

Paid Time Off

Sick Time

Holiday pay

Tuition Reimbursement

myFlexPay

Bonuses

Job Description

Sunrise Senior Living is a leading provider of senior living services dedicated to empowering residents to live longer, healthier, and happier lives. Renowned for fostering a positive and supportive culture, Sunrise Senior Living has been certified as a Great Place to Work by Activated Insights for eight consecutive times. This prestigious recognition is a testament to the company’s commitment to creating a welcoming and enriching environment for both its residents and team members. As a renowned senior living community, Sunrise focuses on building meaningful relationships among residents, their families, and the staff, fostering a deep sense of joy and fulfillment... Show More

Job Requirements

High school degree or GED
Proven customer service experience
Proficiency in Microsoft Office and other relevant computer applications
Ability to learn new software
Strong communication and interpersonal skills
Ability to handle multiple priorities effectively
Good organizational and time management skills
Commitment to safety protocols and procedures
Ability to work collaboratively within a team
Must pass drug test and other health screenings as condition of employment
Compliance with Covid-19 and Influenza vaccination mandates where applicable

Job Qualifications

High school degree or GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
Ability to learn new software applications
Strong organizational and time management skills
Good judgment, problem solving, and decision-making skills
Accurate record keeping skills
Effective written and verbal communication skills
Experience in recruitment or administrative support is a plus

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
Take complete messages with pertinent information and communicate messages to the intended recipient
Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
Manage appointments for residents and family members such as hairdresser and transportation
Send get well cards to residents in the hospital
Order Memory Flowers for residents who have passed away
Send sympathy cards to families and responsible parties as needed
Order flowers and name plates for new residents prior to move in
Order guest meals for resident and family on day of move in
Create and maintain marketing and move-in packet inventory as needed
Support the Director of Sales by handling initial inquiry calls with potential families and residents and encourage interest
Assist the Director of Sales with Customer Relationship Management lead tracking database entry
Perform administrative duties related to resident move-in process
Keep desk and entry area neat and organized
Check Bistro regularly for cleanliness, ensure refreshments are available and maintain facilities
Ensure music is playing throughout the day
Ensure coverage of front desk when away
Ensure compliance with safety and occupational health regulations
Practice safety procedures including PPE, fire extinguishers, and Lockout Tagout
Maintain resident and team member rosters and work schedules for emergencies
Champion safe leaving programs to ensure resident safety
Respond to emergencies as per policies
Manage guest and resident sign-in and out procedures
Maintain elopement list with photographs
Update resident phone lists, reigsters, and logs
Prepare and tally meal tickets and collect and process payments
Organize and distribute mail and newspapers
Post and display daily menus
Maintain resident forms for miscellaneous credits
Assist with recruitment process via data entry and administrative support
Monitor and order office supplies
Track and disperse team member paychecks
Participate actively as a team member toward team goals
Demonstrate the Team Member Credo and Principles of Service in daily interactions
Contribute to engagement programs and attend meetings
Maintain compliance with required training
Perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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