Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
employee recognition programs
Job Description
Century Park Associates is a dedicated senior living community committed to creating an enriching and supportive lifestyle for its residents while fostering a rewarding and positive work environment for its associates. As a company, Century Park Associates believes in a 'people come first' philosophy that emphasizes trust, leadership, respect, and personal ethics. This approach ensures excellence and outstanding service are observable in all facets of the organization. The company is devoted to caring deeply for seniors, enabling them to continue growing, learning, and contributing within a respectful and warm community atmosphere. Their team members consistently demonstrate a commitment to going... Show More
Job Requirements
- Must have high school diploma or equivalent
- must be proficient with Microsoft Office including Word and Excel
- must demonstrate proficiency with office machines such as fax, copier and scanner
- must enjoy serving seniors
- must demonstrate excellent customer service and hospitality
- must have good telephone etiquette
- must demonstrate trustworthiness and dependability
- must work efficiently and effectively with little to no supervision
- must demonstrate effective communication skills
- must work efficiently with frequent interruptions
- must be able to multi task
- must be able to meet deadlines
- must be cheerful and positive
- must be responsive to resident requests
- must display integrity and professionalism by adhering to Century Park's code of ethics and completes all required compliance training
Job Qualifications
- High school diploma or equivalent
- proficiency with Microsoft Office, including Word and Excel
- proficiency with office machines such as fax, copier and scanner
- excellent customer service and telephone etiquette skills
- strong communication skills
- ability to work independently and effectively
- ability to handle multiple tasks and meet deadlines
- cheerful and positive attitude
- trustworthiness and dependability
- familiarity with senior living environment preferred
Job Duties
- Demonstrates excellent customer service including telephone etiquette skills
- serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- creates and maintains a positive atmosphere of warmth and hospitality
- interacts with all individuals professionally and courteously
- directs concerns from individuals to appropriate manager
- screens visitors entering the community
- assists with keeping front lobby and workrooms neat, clean and presentable
- closely observes lobby activity and reports unauthorized visitors or concerns
- keeps front lobby entrance flowing and welcoming
- keeps bell cart clean and polishes weekly
- provides accurate, reliable clerical support including typing, filing, photocopies, fax, data entry
- receives, sorts and distributes mail
- delivers packages to appropriate person or department following community policy
- makes accurate, timely entries into Events Log
- maintains lists such as resident directory, door check sheets, associate phone list, call in sheets
- enters resident maintenance requests in TELs system
- maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- oversees resident check in system including educating new residents, inviting participation, maintaining weekly list for security
- regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- communicates with sales team and back up sales team so inquiry calls are handled timely
- assists with Electronic Health Record system as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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