Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Employee assistance program
Paid Time Off
Tuition Reimbursement
Flexible pay options
Job Description
Sunrise Senior Living is a leading provider of senior living services, recognized for its commitment to enhancing the lives of its residents through compassionate care and engaging communities. As an organization dedicated to creating environments where seniors can live longer, healthier, and happier lives, Sunrise Senior Living emphasizes the importance of meaningful relationships among residents, their families, and team members. The company has earned the Great Place to Work certification eight times, underscoring its reputation as a supportive and rewarding workplace. Within this esteemed organization, the Concierge plays a pivotal role, often serving as the first point of contact and... Show More
Job Requirements
- High school degree or GED
- proven customer service experience
- proficiency in computer skills including Microsoft Office and Sunrise applications
- ability to handle multiple priorities
- good communication skills
- strong organizational skills
- ability to perform basic administrative duties
- understanding of safety protocols
- willing to comply with all health and safety regulations
- complete and pass a drug test
- participate in health testing requirements
- COVID-19 and flu vaccination as mandated by law
- ability to interact effectively with residents, families, and team members
- commitment to teamwork and community values.
Job Qualifications
- High school degree or GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and ability to learn new software applications
- strong organizational, time management, and communication skills
- ability to handle multiple priorities
- accurate record keeping skills
- good judgment, problem-solving, and decision-making abilities
- experience in a senior living or related environment is preferred
- ability to work collaboratively within a team
- commitment to the mission and principles of service of Sunrise Senior Living
- knowledge of safety and compliance regulations related to occupational health and safety.
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture candidate information into the Applicant Tracking System
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller of the transfer
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in the hospital and sympathy cards to families as needed
- Order flowers, name plates, and guest meals for new residents prior to move-in
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure refreshments and snacks are available, and maintain music throughout the day
- Ensure safety compliance and participate in risk management programs
- Update resident phone list, move-in and move-out registers, meal tickets, mail distribution, and office supplies
- Assist with recruitment and administrative duties
- Participate in training and contribute to team success through engagement and teamwork
- Maintain a high level of professionalism and effective communication
- Respond to emergencies according to policies and procedures
- Maintain sign-in and sign-out logs for guests and residents.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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