Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $20.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Employee assistance program
Discount Program
Paid Time Off
Sick Time
Holiday pay
Flexible pay
Tuition Reimbursement
Bonus opportunities
Job Description
Sunrise Senior Living is a renowned senior living community dedicated to providing exceptional care and support to residents, empowering them to live longer, healthier, and happier lives. With a firm commitment to the sacred value of human life, Sunrise Senior Living fosters a culture of service, respect, and engagement for residents, families, and team members. Recognized multiple times as a Great Place to Work by Activated Insights, Sunrise embodies a special workplace culture that values its employees, offers growth opportunities, and encourages teamwork and meaningful relationships. The community at Sunrise of Carmichael continues this tradition, providing a warm and supportive... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience
- Proficiency with Microsoft Office and related computer applications
- Ability to manage multiple tasks simultaneously
- Excellent communication skills
- Detail-oriented with good organizational skills
- Commitment to safety practices and policies
- Ability to stand for extended periods and perform physical tasks as required
- Completion of drug screening and any required health evaluations
- Willingness to participate in mandated vaccinations as applicable
- Valid driver’s license if required to drive company vehicles
- Ability to maintain confidentiality and professionalism at all times.
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office and company-specific applications
- Ability to learn new software applications quickly
- Good organizational, time management, and follow-through skills
- Strong written and verbal communication skills
- Accurate record-keeping skills
- Good judgment, problem-solving, and decision-making skills
- Ability to handle multiple priorities effectively
- Commitment to team collaboration and service principles
- Experience with recruitment or applicant tracking systems is a plus
- Knowledge of occupational health and safety regulations is beneficial
- Background in administrative support or reception is preferred.
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about careers and job openings and direct them to apply online or capture candidate information into the Applicant Tracking System
- Answer incoming telephone calls and resident calls promptly with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate them to the intended recipient
- Offer and provide a community overview to callers and determine appropriate forwarding
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents hospitalized and send sympathy cards and order Memory Flower for residents who have passed
- Order flowers and name plates for new residents and guest meals for resident and family on move-in day
- Create and maintain marketing and move-in packet inventory as needed
- Support the Director of Sales with lead tracking database entry and resident move-in administrative duties
- Keep desk and entry neat and organized
- Monitor Bistro cleanliness and stock refreshments and snacks
- Ensure music is played throughout the day
- Partner with community to ensure compliance with occupational health and safety regulations and risk management policies
- Practice safety procedures, including PPE and emergency protocols
- Maintain emergency resident and team member rosters and schedules
- Champion the Safe Leaving Program and respond to emergencies as per policies
- Ensure guests and residents sign in and out appropriately
- Maintain a high-risk elopement list
- Update resident phone lists, move-in and move-out registers, guest and sign-in logs
- Prepare and account for meal tickets and money
- Organize and distribute mail and newspapers
- Post daily menu
- Maintain resident credit forms
- Assist with recruitment data entry and administrative duties
- Monitor and order office supplies
- Track and distribute team member paychecks
- Participate actively in team goals and engagement initiatives
- Attend meetings as directed
- Complete required trainings and perform other duties as assigned.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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