Concierge

McKinney, TX, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $21.00 - $22.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid holidays

401k plan

company match

Job Description

FirstService Residential is a leading residential property management company dedicated to delivering exceptional service and creating vibrant communities. The company specializes in managing luxury residential properties that provide residents with top-tier living experiences. Known for its commitment to quality and customer satisfaction, FirstService Residential prides itself on fostering environments where residents feel valued, secure, and at home.

The Concierge role at FirstService Residential is integral to maintaining the high standards of customer service expected within a luxury residential setting. This position demands a passion for helping people and a dedicated approach to exceeding resident expectations. Concierges serve as the ... Show More

Job Requirements

High school diploma or equivalency
Degree in hospitality management or business administration preferred
Minimum one year of experience in luxury hospitality or property management
Excellent communication skills
Strong organizational abilities
Ability to manage multiple priorities effectively
Friendly and service-oriented demeanor
Ability to work independently while maintaining confidentiality
Team player
Proficiency with Microsoft Office and various electronic systems
Ability to type 30 words per minute or more

Job Qualifications

High school diploma or equivalency
Degree in hospitality management or business administration strongly desired
Fluency in one or more foreign languages is a plus
Minimum one year experience in high-end or luxury hospitality or property management preferred
Excellent verbal and written communication skills
Strong organizational skills with ability to manage multiple priorities
Friendly, courteous, and service-oriented personality
Ability to work independently with discretion and confidentiality
Team player with strong work ethic
Proficiency in Microsoft Office and information system hardware/software
Ability to type at least 30 words per minute

Job Duties

Demonstrates superior customer service at all times and a genuine desire to serve
Warmly greets and directs residents and guests arriving to or departing from the property
Maintains an active presence at the Front Desk and monitors access control including cameras
Handles concierge duties such as processing mail and packages, making arrangements for transportation, restaurant reservations, personal shopping, and coordinating community-specific services
Possesses an in-depth knowledge of local attractions and community amenities to enhance the resident experience
Adheres to Front Desk procedures including Daily Activity Reports and incident reporting
Ensures resident and guest concerns are resolved professionally and reports dissatisfaction to management
Maintains professional demeanor and appearance
Assists in training concierge staff
Follows safety procedures and maintains a safe work environment
Performs other job-related duties as directed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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