Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Diversity and inclusion initiatives
Job Description
HHM Hotels, operating under the esteemed Echelon Luxury & Lifestyle division, is a distinguished hospitality company dedicated to providing exceptional guest experiences across its portfolio of luxury properties. Renowned for excellence and innovation in service, HHM Hotels emphasizes a culture built on core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. The company prides itself on creating a welcoming and inclusive environment for both guests and associates, fostering growth and career advancement opportunities within the organization. As an equal-opportunity employer, HHM Hotels is committed to diversity and nondiscrimination of any kind... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience or equivalent training
- knowledge of the local community, attractions and events
- ability to stand or sit for extended periods
- ability to walk and lift up to 15 pounds
- flexibility to work holidays, weekends and alternate shifts
Job Qualifications
- High school diploma or equivalent
- previous customer service experience required or equivalent training
- knowledge of the local community, attractions and events
Job Duties
- Warmly greet and acknowledge guests, proactively offering assistance
- provide information about local attractions and events
- make travel arrangements
- make dining and other reservations, and obtain tickets for events
- receive, store, or deliver luggage or mail
- pick up and deliver items or run errands
- carry out unusual requests, such as searching for hard-to-find items or services
- work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- follow sustainability guidelines and practices related to HHM’s EarthView program
- practice safe work habits and wear protective safety equipment
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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