Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life
disability
Retirement Savings Plans
Employee assistance program
Discount Program
Paid Time Off
Sick Time
Holiday pay
myFlexPay
Tuition Reimbursement
Job Description
Sunrise Senior Living is a renowned organization dedicated to providing exceptional care and living environments for seniors. With a strong commitment to enhancing the lives of its residents, Sunrise Senior Living has earned recognition as a Great Place to Work for eight consecutive years, a testament to its outstanding workplace culture and dedication to employee satisfaction. As a leading provider of senior living services, the company emphasizes compassion, respect, and personalized care to ensure residents live longer, healthier, and happier lives. Employees at Sunrise Senior Living find meaningful connection through relationships with residents, their families, and fellow team members. The... Show More
Job Requirements
- High school diploma or GED
- proven customer service experience
- proficiency in computer skills including Microsoft Office and Sunrise applications
- ability to learn new software applications
- strong communication skills both written and verbal
- organizational skills with the ability to manage multiple tasks
- ability to maintain accurate records
- sound judgment and decision-making capabilities
- compliance with safety and risk management procedures
- ability to participate in required training and team meetings
Job Qualifications
- High school degree/GED
- proven customer service experience and skills
- proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
- ability to handle multiple priorities
- possess written and verbal communication skills
- demonstrate good organizational, time management, and follow-through skills
- possess accurate record-keeping skills
- demonstrate good judgment, problem-solving, and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure community safety protocols are in place
- contact the Director of Sales (DOS), Executive Director (ED), or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- greet potential candidates interested in learning about careers and direct them to apply online or capture candidate information in Applicant Tracking System (ATS)
- answer incoming telephone calls and resident calls promptly with an appropriate greeting and identification
- take complete messages and communicate them to the intended recipient
- provide community overview to callers and direct them to the appropriate contact
- manage appointments for residents and family members such as hairdresser and transportation
- send get well cards to residents in the hospital and order Memory Flowers for any residents who have passed away
- send sympathy cards to families and responsible parties as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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