Concierge

Norfolk, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee assistance program

basic life insurance

short-term disability insurance

long-term disability insurance

403(b) Retirement Savings plan

Tuition Reimbursement

Certification training

Legal resources

Identity protection plan

Job Description

Harbor's Edge is a premier 5-star, resort-style Continuing Care Retirement Community (CCRC) located alongside the picturesque harbor in Norfolk, Virginia. This upscale community is designed to offer an exceptional living experience for seniors by combining luxury, comfort, and comprehensive healthcare services. With 300 Independent Living Residential Units, a 33-bed Skilled Nursing Healthcare Unit that serves Medicare and private patients, a 40-bed Assisted Living Unit, and a 34-bed Memory Support Unit, Harbor's Edge is a leader in senior living and care. It has been honored by U.S. News & World Report's Best Senior Living Program as a 2025 "Best" in multiple... Show More

Job Requirements

High school diploma or equivalent (GED)
At least two (2) years of related work experience with the elderly and dementia populations
At least one (1) year of secretarial training or clerical experience preferred
Ability to read and write, follow written and verbal instructions, and communicate effectively
Ability to work with the elderly population in a courteous, friendly, productive manner, demonstrating patience, compassion, flexibility, adaptability, and interpersonal skills
Ability to consistently perform duties with consideration for resident's rights, demonstrating integrity and confidentiality in the care of the residents and in handling their health information and all personal/confidential information
Demonstrate service excellence through daily interactions and be skilled at active listening
Demonstrate excellent organizational, attention to detail, multi-tasking, and time management skills
Work independently and exercise sound judgment
Observe proper safety protocols and appropriate sanitary techniques
Demonstrate proficiency with applicable computer programs and databases, including Microsoft Office Suite

Job Qualifications

High school diploma or equivalent (GED)
At least two (2) years of related work experience with the elderly and dementia populations
At least one (1) year of secretarial training or clerical experience preferred
Ability to read and write, follow written and verbal instructions, and communicate effectively
Ability to work with the elderly population in a courteous, friendly, productive manner, demonstrating patience, compassion, flexibility, adaptability, and interpersonal skills
Ability to consistently perform duties with consideration for resident's rights, demonstrating integrity and confidentiality in the care of the residents and in handling their health information and all personal/confidential information
Demonstrate service excellence through daily interactions and be skilled at active listening
Demonstrate excellent organizational, attention to detail, multi-tasking, and time management skills
Work independently and exercise sound judgment
Observe proper safety protocols and appropriate sanitary techniques
Demonstrate proficiency with applicable computer programs and databases, including Microsoft Office Suite

Job Duties

Consistently greet and assist guests, residents, staff, visitors, vendors, and the general public in person or via phone in a polite, professional, friendly, and timely manner
Effectively manage the front desk sign-in process for visitors, vendors, and contractors, ensuring proper check in, applicable dispensing of, and guests wearing appropriate badges according to policy and procedure
Provide appropriate information to all visitors, including current marketing information and ensure they are directed to the appropriate individual(s) who can assist them
Consistently maintain and protect the confidentiality of residents' confidentiality
Answer all phone calls as quickly as possible in a polite, professional manner, properly transferring calls as well as taking and conveying phone messages as needed
Facilitate transportation requests to appropriate staff, coordinate and communicate the timing transportation to residents and staff, place courtesy calls to residents to remind them of transportation trips as needed
Accommodate residents' requests for assistance with dry cleaning, grocery services, stamp purchases, copies, faxes transportation, etc.
Balance cash register/drawer including cash receipts and checks that have been cashed for individuals at the front desk on a daily basis, complete accurate monthly charge sheets in accordance to policy
Receive packages and mail, sort mail, log in packages and coordinate distribution, keeping residents/staff informed in a timely manner regarding pick up and/or delivery
Assist residents with signing up for programs and activities, collecting appropriate payments if required, assist with planning resident events, maintaining accurate records
Assist with facilitating maintenance requests, input requests into computer system, and communicate to appropriate staff regarding urgent and/or emergent situations
Ensure the reception area and lobby areas are kept clean, clutter free, and well maintained
May support other departments with clerical duties as assigned by the Resident Services Supervisor or Director of Life Safety & Security
May utilize personal vehicle for occasional Administration business
The position falls under the direct supervision of the Resident Services Supervisor
The position is not required to supervise or direct other employees

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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